Project Manager Management
Resume:
Shipra Sharma
Business Analyst
****************@*****.***
SUMMARY:[pic]
. Over 8 years of experience as a Business Analyst in sectors like Telecom,
Banking and Finance.
. Demonstrated ability to work actively in different phases of Software
Development Life Cycle (SDLC) methodologies and models like Agile -
SCRUM. Six Sigma (DMAIC), Rapid Application Development (RAD), Joint
Application Development (JAD), and Waterfall
. Skilled in data and workflow analysis with the help of Unified Modeling
Language (UML) Diagrams like Use Case diagrams, Data Flow Diagrams, and
Activity Diagrams.
. Experienced in gathering user requirements using interviews, document
analysis, requirements workshops, surveys, site visits, business process
descriptions, use cases, scenarios, business analysis, and task and
workflow analysis.
. Interaction with the stakeholders in order to elicit requirements and
prioritize them thus acting as a liaison between the Business and
management people, and the developers and the QA teams
. Excellent Documentation skills to generate Business Requirement Document
(BRD), Functional Specification Document (FSD), Structured Operating
Procedure (SOP) and Use Cases.
. Experienced in managing Change Request in various phases of SDLC.
. Experience with MS Office Suite (Microsoft Word, Microsoft PowerPoint,
Microsoft Excel).
. Oracle Certified Associate - MySQL 5.0/5.1/5.5
. ITILF Certified - ITIL Foundation Certificate in IT Service Management
. Ability to work as part of a team, and take initiative independent of
direct supervision.
. Experience in prioritizing and managing individual and group tasks and
deadlines.
. Excellent communication, interpersonal & problem solving.
TECHNICAL SKILLS: [pic]
Databases: MS SQL, MS Access, Oracle
Languages: SQL, Java
Methodologies: RUP, Waterfall, Agile
Testing Tools : Quality Center
Operating Systems: Windows XP/Vista/NT, Windows 7/8, Ubuntu
Project Management: MS Office Suite (Microsoft Word, Microsoft
PowerPoint, Microsoft Excel)
Business Modeling Tools: MS Visio
PROFESSIONAL EXPERIENCE:
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Comerica Bank
Jan 2011_ till Date
Position: Business Analyst
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Comerica, Inc. is an American financial-services company founded
in Detroit, Michigan and currently headquartered in Dallas, Texas. It has
retail-banking operations in Arizona, California, Florida, Michigan and
Texas; and select business operations in several other U.S. states, as well
as in Canada and Mexico.
Responsibilities:
This project includes scope that was introduced to improve the overall
customer experience and satisfaction with the Identity Management
functions.
. Demonstrated experience in Waterfall & Agile methodology activities
for Requirements and Analysis phases.
. Was Able to understand business needs and business context and
translated them functional requirements.
. Translated stakeholder requirements into various documentation
deliverables such as functional specifications, use cases, workflow /
process diagrams & control matrix.
. Produced functional specifications and led weekly meetings with
developers and business units to discuss outstanding technical issues
and deadlines that had to be met.
. Wrote requirements for various reports to be generated and migrated.
. Coordinated project activities between clients and internal groups and
information technology.
. Created UML use case, activity diagrams for the interaction between
report analyst and the reporting systems.
. Developed test plans and scripts; performed client testing for routine
to complex processes to ensure proper system functioning.
. Worked closely with UAT Testers and End Users during system
validation, User Acceptance Testing to expose functionality/business
logic problems that unit testing and system testing have missed out.
. Participated in defect review meetings with the team members. Worked
closely with the project manager to record, track, prioritize and
close bugs.
. Responsible for conducting User Training and User Acceptance Testing
to ensure and verify system is designed according to user needs
. Regularly followed up with Development Team to discuss discrepancies
identified during testing.
. Involved in the development of Project Plan in conjunction with
the Business and IT areas.
Environment: Quality Center, UML, MS Project, MS Office, MS Visio, Oracle
DB,MS SQL Server, Windows Server, Windows XP,
[pic]
T-Mobile US
Apr/2007-Dec/2010
Position: Business Analyst
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T-Mobile US, Inc. is a United States Wireless network operator. From as
early as 2004, the company has captured multiple J. D. Power annual awards
in the areas of retail sales satisfaction, wireless customer care, and
overall customer satisfaction.[4] In 2011, J. D. Power and Associates
stated that T-Mobile retail stores achieved the highest ratings among major
wireless carriers for customer satisfaction for the fourth consecutive
year, performing particularly well in price and promotions.[74] Also in
2011, J. D. Power and Associates ranked T-Mobile USA highest among major
providers in wireless customer care for the second consecutive year.
Responsibilities:
. Serve as liaison between the business community and the IT Application
Development to provide technical solutions that meet user needs.
. Facilitate and manage application and process design sessions with
internal/external line of business and IT partners
. Worked with Subject Matter Experts to determine requirements. Elicited
the requirement using elicitation technique like JAD, Brainstorming
and Interviewing Session
. Lead and participated in peer reviews and walk-through of the HLD
(High Level Design), LLD (Low Level Design) and BRD (Business
Requirement Document)
. Worked on Authorization and Authentication module for user access
control
. Categorized the user as least privilege user, regular user and super
users based on Role Based Access Control(RBAC) and set the requirement
as per the hierarchy level
. Analyzed business process flow, workflow analysis, and logical flow
and designed the optimum process models.
. Validated the business, user and functional requirements and
segregated them into Use Cases, context diagrams and activity diagrams
using Visio, thus defining the Data Process Models.
. Worked on Agile SDLC during the project phase
. Identified risk and project impact and performed risk assessment.
. Prepared Requirement Traceability Matrices (RTM) and managed every
change requests effectively throughout the software development life
cycle.
. Reviewed functional test cases to confirm the expected outcome and
behavior.
. Worked as a User/Customer advocate and negotiated with user as well as
the technical team and management staff to resolve any outstanding
requirement conflict during the whole SDLC process
. Conducted detailed business workflow and timeline reviews with my team
on regular basis to ensure that business targets are achieved
. Used UML methodology to define the context diagram and Data Flow
Diagrams (DFD)
. Critically evaluated information gathered from multiple sources,
reconcile conflicts, decompose high-level information into
details, abstract up from low-level information to a general
understanding, and distinguish user requests from the underlying
true needs.
Applications & Methodologies: Windows 7, SQL Server 2005, MS Project 2007,
MS Office Suite, HP Quality Center 9.20, Agile, Waterfall.
[pic]
Omnicom Group
Jun/ 2005 - Apr/08
Position: Business Analyst
[pic]
Omnicom Group Inc. is an American
global advertising, marketing and corporate communications holding company,
headquartered in New York City. It is the world's top corporate media
services conglomerate and one of the "Big Four" agency companies.
Responsibilities:
. Work closely with the Business owners to gather their needs
. Organize information and develop business cases offering
recommendations to clients
. Facilitate and gather requirements and create Use Cases by extensive
requirement gathering sessions and brainstorming sessions
. Work extensively with the QA team for designing Test Plan and Test
Cases for the User Acceptance testing (UAT)
. Create Activity Diagram with workflow specifications, Control Matrix &
use cases, so the developers and other stakeholders can understand the
business process according to their perspective with possible
alternate scenarios
. Facilitate in the overall management of the projects including status
reports, client presentations, defining milestone deliverables and
establishing critical success factors
Applications & Methodologies: Quality Center, RUP, UML, SQL, MS-Office,
MS Visio.
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EDUCATIONAL QUALIFICATION:[pic]
Oracle Certified Associate - MySQL 5.0/5.1/5.5
ITILF Certified - ITIL Foundation Certificate in IT Service Management
Bachelor of Arts - Economics (Hons.) Delhi University, India
Contact this candidate