Customer Service Management

Nicholas Trocki

*** ********* ****, ********** ** 01890

cell: 617-***-**** . E-mail: ****.******@*****.***

OBJECTIVE:

Obtain a position that will allow me to develop and grow my skills in time

management, creative problem solving and client interaction while utilizing

the skills I have acquired as a business administration major at the Welch

College of Business. Looking for a position that requires high energy, good

judgment and is results driven.

EXPERIENCE:

Merrill Lynch, Burlington, MA

June 2012 - August 2012

Academic Internship

. Assisted several financial advisors with industry research, and

portfolio adjustments for several different clients.

. Created strategies alongside financial advisors to bring in potential

clients.

. Organized client data and potential leads in excel using advanced

formulas.

. In-depth work, and understanding of SalesForce.

. Created reports for financial advisors using Blackrock and Morningstar

financial tools to give insights and summaries of current portfolios.

. Developed skills that gave me a broad understanding of the finance

business; from dealing with clients, to understanding which markets to

invest in that would garner new clients.

. Accomplished the knowledge of successful assimilating into an office

environment.

Caf Dolce, Winchester, MA May 2008 -

August 2008; June 2012 - August 2012

Kitchen Staff

. Worked in the kitchen performing various duties for lunch and dinner.

. Learned best practices by dealing directly with customers and acquired

a strong understanding of the customer service industry.

. Involved in the daily operations of a successful restaurant, while

gaining culinary knowledge.

Peterson Party Center, Wilmington, MA

June 2011 - August 2011

Table and Chairs Assistant

. Responsible for loading and unloading trucks at the Peterson Corporate

facility.

. Delivered rental equipment to different job sites, setting up and

breaking down events effectively learning to prioritize each job's

performance and importance in getting them completed on time and

budget.

. Dealt with a number of customers, as many as twenty-five per day.

. Improved personal time management skills to ensure everything got

accomplished in the most efficient manner.

. Worked closely with other departments at the company coordinating jobs

during the busy season.

Winchester Recreation Department June

2009 - August 2009, June 2010 - August 2010

. Set up day-to-day activities at camp each morning while consistently

engaging with management.

. Utilize my time management skills to create a stimulating camp

experience for groups of up to ten people.

. Created engaging and productive activities for young children while at

camp.

EDUCATION:

Sacred Heart University, Fairfield, CT

June 2009- May 2013

Bachelor of Science, John F. Welch College of Business

Winchester High School, Winchester, MA

Skills: Excel, PowerPoint, Word, and Sales Force

ACTIVITIES:

. Over ten years as a volunteer and involvement in "Christmas in the

City" in Boston, MA.

. Volunteer for "Safe Halloween" at Sacred Heart University

. Youth Lacrosse Coach for the U-14 team, Winchester Youth Lacrosse

. Youth Football coach at the "Football Boot Camp", Woburn, MA.

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