Customer Service Manager

Kathleen Cole

Objective

I am a hard worker and able to learn quickly. I pay attention to detail,

and well organized. I work well under pressure and can be a great asset to

any employer. I have great people skills and can avoid, defuse, negotiate

any problems that may arise. I am looking for an opportunity to learn and

grow with a company that can build on the skills that I have learned from

my education. Given the opportunity, I will be able to show that my

leadership capabilities and people skills will be a great asset.

Education

* 1/2005 - 04/2009 Metropolitan State University,

St. Paul, MN

I received Bachelors Degree in Business Management.

* 4/2004 - 1/2005 University Of Phoenix On-Line,

Phoenix, AZ

I completed most of my GELS and then transferred to Metro State in St.

Paul, MN.

* 6/1991 - 9/1991 Career Development Institute,

Richfield, MN

Received Certification for Micro Computer Support Specialist

* 6/1981 - 5/1982 Dakota County Vo-Tech,

Rosemount, MN

I studied computer programming and secretarial courses.

Work Experience

Account Manager Best Buy Connect

Richfield, MN

11/07/2011- 02/17/2012

Duties include: Making calls to have the customer bring their account

current and to have them canceled or continued. Make sure if the customer

wants to have their invoices e-mailed or mailed, make changes if need to.

Worked in customer service call center environment.

Account Manager Financial Recovery Services, LLC

Edina, MN

05/01/2009-05/13/2011

Debt collections for small and large accounts.

Inbound/outbound calls, negotiations in payment arrangements, faxes with

pay arrangements. Settlement letter to debtors either balance in full or

settlement in full.

Worked in customer service call center environment.

Account Manager Receivables Management Solutions (RMS),

W. St. Paul, MN

05/01/07 - 07/17/08

Debt collection for small to large accounts.

Inbound/outbound calls, negotiations in payment arrangements, faxes with

pay arrangements. Settlement letter to debtors either balance in full or

settlement in full.

Worked in customer service call center environment.

Customer Service Rep - I

07/1997 - 5/2003 Thomson Reuters, Corp, (formally West

Publishing) Eagan, MN

Answer phones, customer concerns, mail, made accounting decisions, weekly

meetings, on-going training.

Answered customer's incoming calls - transferred to correct party, Assisted

with customers concerns about Westlaw, on-line service for law books.

Reshipment of items if not received. Answer billing questions regarding

charges.

Worked in customer service call center environment.

Data Entry

06/1995 - 5/1997 FTL Corp.,

Woodbury,

MN

I first worked in the stores as a cashier, and stock, data entry for the

corporate office.

Skills

10-key machines Communication Skills Conflict Resolution Counselor

Customer Service Fax machines Internet Microsoft Excel Microsoft Word PC

SAP Programming Scanner/Copier Debt$Net Accurint

3938 76th Way East, Inver Grove Heights, MN 612-***-****

***************@***.***

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