Customer Service Sales

WAYNE S. IRVIN

**** ******* ******, *** *****

BROOKLYN, NY 11212

Cellular: 347-***-****

EMAIL: ********@*****.***

Summary of Qualifications

• Highly effective in promoting a positive, productive environment.

• Reputation for excellence and high quality service to clients.

• Good eye for detail; well organized, skilled in setting priorities.

• Resourceful and self-confident; can get the job done, and do it well.

• Remain calm and work under demanding conditions.

• Equally effective working independently and in cooperation with others.

• Effective working alone and as a cooperative team leader.

• Keen perception for extracting important data.

• Highly motivated to achieve goals.

• Successful in mastering new skills through hands-on experience.

• Skilled and thorough in analyzing problem situations and finding the creative solution

• Sharp, quick learner; willing to get involved.

• Strength in analyzing, researching, organizing, and problem solving.

• Computer literate in MS Words, Excel, Access and Power Point.

Highlights

• New customer Acquisition • Excellent communication skills

• Knowledge of marketing trends • Goal-oriented

• Interactive Marketing • Strong lead development skills

Experience

Arcade Marketing Inc., Sales Assistant, 2007- Present

• Distribute samples and maintain sample closet with inventory of samples produce by Arcade

Marketing.

• Cover for the receptionist when she is out on lunch, or on vacation.

• Receive and relay telephone and fax messages appropriately.

• Greet customers as they come in and provide visitor’s badges.

• Assist in planning meetings by providing administrative support.

• Prepare sample kits of Arcade Marketing products for distribution as requested.

• Prepare copies of all trade magazines (i.e. WWD Friday, Cosmetic World, The Rose Sheet,

etc.) for distribution in PDF format to all New York staff.

• Deliver and pickup packages, Samples, etc. for the Sales Reps or the Clients.

• Responsible for receiving, distribution, and/ or sending all incoming and outgoing faxes, mail,

UPS/ FedEx, and other packages.

• Refill fax, copier, and printers with paper and print cartridges and maintain inventory of all

office supplies.

• Responsible and made a Excel worksheet for monitoring 42 subscription magazines like Elle,

Cosmopolitan, Men’s Health, Harper’s Bazaar, etc among others on a daily basis as directed

by the Vice President.

• Then add up, multiply, divide to get the monthly percentage on all Arcade Marketing Inc

technologies like ScentStrip, ScentSeal, LiquaTouch, Kiss-Cut, BeautiSeal, LipSeal,

BeautiTouch, etc. Using the total circulation per month on all 42 subscriptions magazines

that have Arcade Marketing produced Samples versus our competitors.

• Prepare and made an Excel spreadsheet reports regarding submission letters comments,

fragrance development information, and client’s status information on daily basis and submit

approved reports to clients on daily, weekly, or monthly basis as directed by Director the VP

of Fragrance Development.

• Prepare and made and Excel spreadsheet for a report I name called L’Oreal Year to Date

report on a daily basis. Per the requested of the President of Fragrance Development, after

receiving any new submissions letter from L’Oreal.

• Then add up, multiply, divided to get the monthly percentage on all the ScentStrip,

LiquaTouch, DiscCover More, ClearTouch, and ScentFX for the whole year for L’Oreal

report.

• Prepare and made a Excel spreadsheet call L’Oreal status report on a daily basis. After

receiving the VP of Fragrance Development approval. To submit the report to the client on a

monthly basis.

• Enter comments daily from submission letters given to me by David Teets, VP of Fragrance

Development. For Chanel, Coty Prestige, Bond No 9, Falic, Kenzo, Lancôme, Give Back

Brand, L’Oreal, Elizabeth Arden, New Wave, Parlux, Interparfums, and TPR Holdings.

• Reconcile invoices from third party vendors to determine process payments.

Coach Inc., Stock Associate, 2006 - 2007

Merchandise stock coordinator, stocked and restocked inventory when shipments were

•

received.

• Handle all incoming phone calls and online orders

• Fulfilled customer shipping needs using FedEx, and UPS shipping program

• Answer all customer question regarding store, merchandise department information and

pricing.

• Order all supplies for stock room

• Maintain maintenance appearance

• Delivered excellent customer service by greeting and assisting each customer.

Exclusive Barbershop, Barber/ Co- Owner, 2001 - 2006

• Open establishment in the morning and check for incoming tools orders; Handle all packaging

of peccary tools.

• Work closely with customers, vendors, and suppliers involving sales, quotes, and

Purchase of equipment.

• Taking measurable steps in making sure all aspects of business is operating smoothly.

• Cutting and trimming hair according to clients’ instructions and current hairstyles, using clipper

combs, hand-held blow driers, and scissors.

• Draping and pinning protective cloths around customers’ shoulders.

• Questioning patrons regarding desired services and haircut styles.

• Shampooing hair.

• Shaping and trimming beards and moustaches, using scissors.

• Keeping card files on clientele, recording notes of work done, products used and fees charged

after each visit.

• Measuring, fitting, and grooming hairpieces.

• Manage 4 barbers and two hair stylist.

Epic Security Corporation,Security Officer, 2000 – 2001

• Secured major stores and warehouses

• Guard, patrol, or monitor premises to prevent theft, violence, or infractions of rules

• Patrol industrial or commercial premises to prevent and detect signs of

intrusion and ensure security of doors, windows, and gates.

• Answer alarms and investigate disturbances.

• Patrolled the facility and served as a general security presence and

visible deterrent to crime and rule infractions.Reported all incidents

• Reported all incidents, accidents and medical emergencies to law

enforcement.

• Answered alarms and investigated disturbances.

• Patrolled industrial and commercial premises to prevent and detect signs

of intrusion and ensure security of doors, windows and gates.

Headway Incorporation, Mailroom/ Messenger (temp), 1999 - 2000

• Handling and sorting all incoming and out-going mail through-out the office.

• Delivering all urgent mail in a timely manner.

• Contacting manager through phone to insure office operation

Morgan Stanley Office Support (temp), 1998 - 1999

• Copying, Faxing, Filing, Etc.

• Sorting mail

• Assistant to all staff in office.

• Creating seminar information packages for VP

New York City Housing Authority (summer), Maintenance Worker, 1996 - 2000

• Assist tenants in an assisted- living building with activities of daily living.

• Disposal of machinery

• Knowledge of operating disposal machines and procedures of cleaning buildings.

• Assistant to Supervisor of maintenance.

Education

H.S., 2000

Pacific High School, NY

Licenses

Eight hour pre- assignment training course, 2002 - 2002

American Security Training, New York, NY

Obtained 8-hour certificate for security licenses.

Sixteen hour course for security, 2003 - 2003

All Guards, Inc., Brooklyn, NY

Obtained security licenses from New York State.

Contact this candidate