Misa Frazer

Harrison, NY

ab9o02@r.postjobfree.com - 914-***-****

WORK EXPERIENCE

Medicaid Service Coordinator

Social Action Center - Bronx, NY - September 2010 to Present

#Developing, writing, implementing, maintaining and overseeing Individualized Service Plans for individuals

with developmental disabilities.

#Conducting home, school, program, and worksite visits.

#Advocating on behalf of consumers and their families while helping them reach their full potential.

#Writing detailed progress notes, and incident reports to document progress and occurrences in individuals’

lives.

#Coordinating Interdisciplinary meetings for consumers to ensure that their best interests are being met.

#Locating resources, waiver programs and other services for consumers.

#Working in collaboration with other service providers to ensure coordination of services.

#Quality Assurance Committee: Ensuring that records are properly maintained by all the different programs.

Care Counselor Case Manager

American Medical Alert Corporation - Long Island City, NY - June 2010 to September 2010

#Provided Case Management for Rheumatoid Arthritis patients considering a change in their treatment

regimen.

#Being a support system for the patients in the decision making process.

#Acted in my capacity as a care counselor to aid patients with the clinical facts of the drug.

Administrative & Program Development Coordinator

Center for Small Jewels - New Rochelle, NY - 2002 to 2007

#Strategically developed and managed innovative programs for low income and developmentally delayed

families that measurably improved the lives.

#Represented the company at Trade Shows and Expos.

#Composed giving and thank you letters for fundraising purposes.

#Recruited and managed board members, and facilitated, hosted, and presented at monthly board meetings.

#Served as a clearing-house manager by assigning and ensuring healthy caseload ratios among staff

members.

#Supervised Fundraising events and activities by Board members

Administrative & Quality Assurance Coordinator

#Recruited therapists to provide services for developmentally delayed children.

#Performed Administrative and Front Desk duties including client care, scheduling, heavy phone management,

prepared and distributed correspondence such as memorandums and newsletters.

#Ensured agency’s compliance with the procedures & protocols as stated by Department of Health’s Early

Intervention Program.

#Trained new staff in Administrative and Clerical duties.

#Organized, sorted and assigned mail distribution to employees and maintained electronic and hard copy

records.

#Audited all paperwork and assisted other Early Intervention agencies in acquiring critical documents from

our agency.

#Scheduled and coordinated meetings, interviews, appointments, events and other similar activities.

Ongoing Service Coordinator

#Helped identify issues of concern for children ages 0 -3 years and recommended interventions to address

needs.

#Built long-term relationships with each child and their family, and served as an on-going resource to them.

#Coordinated required performance evaluations and assessments with early-childhood experts bi-annually or

as required.

#Co-created and monitored Individualized Family Service Plans to achieve developmental goals.

#Conducted meetings with School Districts to determine eligibility for transfer to committee for pre-school

education.

#Trained new staff in the principals and procedures of Service Coordination.

Certified Server Trainer and Bartender

Applebee's Bar and Grill - New Rochelle, NY - 1999 to 2002

#Created pleasant dining experience for guests. 1999-2002

#Handled large amount of cash and credit card transactions.

#Conducted employee orientations and worked closely with managers to implement new training schemes.

#Assigned shift duties to employees.

EDUCATION

Master of Arts(Non matriculated) in Psychology

Hunter College of New York - New York, NY

2012 to 2012

Bachelor of Arts in Psychology

City University Of New York - New York, NY

2005

Certificate

State University of New York - Purchase College - Purchase, NY

2005

ADDITIONAL INFORMATION

TECHNICAL PROFICIENCIES

* Microsoft Office Word, Excel, Power Point, Access, Outlook, Live Person, Internet Research

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