Human Resources Management

Heather P. Gadon

** ******** **** ( GEORGETOWN, MA, 01833 ( ******@*****.*** 978-***-****

HUMAN RESOURCES PROFESSIONAL

PROVEN HUMAN RESOURCES PROFESSIONAL WITH A PORTFOLIO OF HR EXPERTISE FROM

CREATING A START-UP ORGANIZATION WITH FOCUS ON ALL AREAS OF HUMAN RESOURCES

TO SUPPORTING THE BUSINESS ON THE BUSINESS PARTNERSHIP SIDE. EXTENSIVE

HISTORY OF CREATING INNOVATIVE HR INITIATIVES WHICH INCREASE OPERATIONAL

EXCELLENCE AND SUPPORT BUSINESS GOALS. STRENGTH IN BOTH STRATEGIC AND

TACTICAL, AS THE BUSINESS DICTATES. CREATIVE THINKER, PROBLEM SOLVER AND

DECISION MAKER WITH STRONG COMMUNICATION, INTERPERSONAL RELATIONS,

MENTORING, AND MEDIATION SKILLS.

CORE COMPETENCIES

HR POLICY, PROCESS, PROGRAM & SYSTEMS Recognition & Retention Programs

DEVELOPMENT Internal Change Management &

Strategic Planning & Organizational Reorganization

Design Leadership Employee Relations & Performance

Recruitment & Employment Management Management

Compensation & Benefits Program Design Training & Organizational / Leadership

and Implementation Development

Professional Experience

VMWARE, INC. (ACQUIRED DYNAMICOPS) 2012 - 2013

Selected to assist with the integration and assimilation of DynamicOps

employees into VMware post acquisition. VMware is the global leader in

virtualization and cloud infrastructure, delivers customer-proven solutions

that accelerate IT by reducing complexity and enabling more flexible, agile

service delivery.

Senior Human Resources Business Partner

- Responsible for the successful integration and assimilation of DynamicOps

employees into VMware, Inc. Conducted focus groups which yielded key

information in monitoring the progress of the employee assimilation

process into VMware. Provided recommendations back to VMware HR to

improve communication, employee morale, and align policies.

- Transitioned and terminated benefits from DynamicOps to VMware.

- Disseminate key information and programs to the DynamicOps management

team.

DynamicOps, Inc. (Acquired by VMware) 2010 - 2012

Created an HR function for an aggressively growing start-up company which

was acquired by VMware, Inc. in July 2012. DynamicOps is the pioneer of the

Operations Virtualization platform that enables unified cloud automation

and management for enterprises.

Director, Human Resources (2010 - Present)

- Responsible for the overall HR function for the United States and the

United Kingdom. Managed one person who assisted with recruitment and UK

office operations

- Key member of the acquisition team. Participated in initial interviews,

due diligence process, merger disclosure information and integration

- Sole recruiter, building the company from 50 to 100 (including attrition)

employees in a twelve month period with a focus on Engineering: .Net

developers, Software Developers in Test, QA, Marketing and Professional

Services. Established key recruitment sources that lowered cost per hire

by 50%

- Partnered with the Marketing team to promote recruitment efforts by

enhancing the company website, social media and multi-media presence

- Created and implemented a total compensation strategy that was approved

by the Board of Directors which provided a total rewards compensation

program of salary, bonus and stock options

- Developed a benefit strategy which provided a competitive edge for

attracting new talent and enhanced the benefit offering to the existing

employees, including: changing medical and dental carriers, adding vision

coverage, short-term disability, long-term disability, basic and

supplemental life insurance and a flexible spending account

- Established a formal open enrollment process with vendor presentations,

newsletters and a benefits website

- Created and implemented an executive bonus program

- Managed immigration and visa issues within the workforce

- Member of Executive team and was responsible for providing senior

management with coaching and counseling with their business issues

including the Chief Executive Officer.

- Enhanced the culture of the organization by creating an Employee Activity

Group, focus groups led by senior managers, social events that

strengthened the bond between the employee and the company and an

inviting facility including a library area, game room, and yoga room

- Ensured the organization was compliant with local and federal law and

policies including sexual harassment

- Provided and facilitated employee relations issues including

investigations, disputes with managers and involuntary terminations

- Built an annual performance review process for the organization and a mid-

year goal review process

COMVERSE TECHNOLOGY, INC. - Wakefield, MA 2000-2010

Built an impressive record of achievements through a series of increasingly

responsible positions for global supplier of software and systems that

enable network-based multimedia enhanced communications and billing

services.

Director, Human Resources (2006-2010)

Senior HR leader for Corporate - Global Finance, Global Marketing, Global

Legal and Global Human Resources.

Hold complete responsibility for building and leading an integrated HR

infrastructure supporting the division across global offices worldwide

(United States, Latin America, Israel, Europe, Asia). Designed and

implemented HR Business Partner model and structure to support a

distributed and culturally diverse organization. Dual report to Executive

VP of HR and the Group President of Finance, Marketing, Legal. Manage

global distributed team of 4 HR professionals.

Senior HR leader for Americas Division. Selected to oversee a business

unit of 600 employees located in North and South America.

Held complete responsibility for leading HR infrastructure supporting $300

million global division, consisting of 600 employees located in North and

South Americas. Supported Sales, Services, Engineering, Marketing and

Corporate functions. Managed globally distributed team of 4 HR

professionals introducing innovative incentive and retention, coaching and

succession planning, change management, and communication programs to drive

common organizational vision. Reported directly to the Group President of

the division.

Strategic Planning, Vision & Leadership

- Member of global HR leadership team.

- Served on senior management team of each division to evaluate needs,

define strategies, and implement appropriate solutions to support

continued growth, standardize operations, create structure, and

strengthen financial performance.

- Defined and directed execution of key retention strategies including

retention bonus plan, identifying high performers.

- Led design of Succession Planning and Career Development methodology to

meet business objectives and minimize turnover.

Staffing, Training, Organizational Development & Employee Relations

- Created and executed workforce plan to rebuild Global Finance

organization which resulted in growth of 30%.

- Instituted focus groups to address integration issues and oversaw the

development and implementation of communication plans utilizing campus

meetings creating a common shared culture.

- Led the establishment of a People Committee to identify employee

development, morale boosters and retention solutions.

- Developed Career Path and Succession Planning programs to assess and

develop future managers.

- Instituted Employee Satisfaction Surveys and Employee Initiatives,

improving overall retention and morale.

- Established Reward and Recognition programs.

Manager, Human Resources (2002-2006)

Senior Resources Representative (2001-2002)

Human Resources Representative (2000-2001)

Positioned HR as a proactive business partner for 600 employees and

managers within Americas division. Emphasis on recruitment, employee

relations and policies/objectives development. Included in the senior

management team of each division.

- Coach, counsel and advise senior management on employee relations,

business practices, strategic development, training needs and

organizational development.

- Manage the discipline process, separation meetings varying from the

reduction-in-force exercises to involuntary terminations as a result of

performance, misconduct, etc. including Sales and Senior Management

disciplinary actions.

- Coordinate with the legal department on sensitive employee relation

issues including terminations, employment law, theft, and immigration.

- Created and facilitated training of Performance Management, Change

Management, Performance Appraisal and Reduction in Force procedures

- Conducted Training Needs Assessment.

- Responsible for the recruitment efforts of all positions within North

America Sales, Customer Service, Finance and Marketing in North and South

America.

** Previous Experience **

SALEM STATE COLLEGE - Adjunct Professor - Human Resources (2005)

dELTA DENTAL PLAN OF MA - HR Generalist/ Recruiter (1998 -2000)

SAGA INTERNATIONAL HOLIDAYS - Payroll Administrator (1996-1998)

Education

MASTER OF SCIENCE; CONCENTRATION IN HUMAN RESOURCES DEVELOPMENT

SUFFOLK UNIVERSITY - Boston, MA (2000)

Bachelor of Science: Business Administration: Major in Management

Salem State College - Salem, MA (1996)

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