Customer Service Sales

* * * * * S O N AV E • N O R WA L K, C O N N E C T I N C U T 0 6 8 5 4

P H O N E 1 ( 9 0 3 ) 3 0 6 - 5 3 4 9 • E - M A I L J O C E LY N . H A R T W E L L @ G M A I L . C O M

J O C E LY N C . H A R T W E L L

CAREER SUMMARY

Recruitment/Enrollment Supervisor

Highly motivated, results-oriented supervisor with extensive experience in administrative work, sales, and

customer service. Proactive sales expert skilled in communication, delivering quality long term results, while

demonstrating a genuine desire to grow, and exceed an employer’s expectations

- Well-Organized and Highly Effective

- Systems/Reports Maintenance

- Problem Resolutions

- Strong Verbal/Communication skills

- Strong PC and Multitasking Skillset

- Builds Constructive Work and Customer Relationships

PROFESSIONAL EXPERIENCE

Recruitment & Enrollment Supervisor – Honor Academy

2011 - 2012 Teen Mania Ministries - Garden Valley, TX

Charged with managing the recruitment and retention of the August 2012 incoming class while also creating

and spear heading new operational systems/reports and continually updating CRM system. Created an

inclusive team atmosphere to ensure delivery of quality customer service. Organized regular campus preview

weekends by scheduling necessary meetings and auditions to effectively promote the program.

Accomplishments:

Increased enrollment by 36% for the August 2012-2013 year

Secured 25% of necessary deposits to ensure a successful 2012 enrollment season

As a result of successful campus preview weekends maintained 75% application rate with 50%

acceptance.

Enrollment Representative – Honor Academy

2010 - 2011 Teen Mania Ministries - Garden Valley, TX

Excelled in customer service in support of the enrollment of the August 2010-2011 year class which brought

in 600k in revenue. Consistently provided customers with up-to-date information, by demonstrating key

knowledge of all operating systems, reports, and paperwork.

Accomplishments:

Consistently scored with the top 10% of the enrollment team

Increased productivity and doubled goals given through strategic contact methods

As a result of excellent customer service enrollment increased by 30%

Promotions Representative – Acquire the Fire

2009 - 2010 Teen Mania Ministries - Garden Valley, TX

Charged with marketing and promoting two events, for a multi-million dollar national youth campaign.

Assisted in a number of operational functions to ensure customer satisfaction.

L ANGUAGES

English and Spanish

EDUCATION

2009-2012 Teen Mania Ministries – Honor Academy

Garden Valley, TX – Graduate of School of Music and Leadership

2005-2009 Academy of information Technology and Engineering (AITE)

Stamford, CT - High School Diploma

R EFERENCES: AVAILABLE UPON REQUEST

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