Sales Customer Service

Catherine Reese

**** **** ******* **,, *********, PA 17601

717-***-****

*********@***.***

PROFESSIONAL PROFILE:

Highly effective Sales Manager and leader, possessing a proven ability to manage complex sales,

marketing and business development initiatives with a consistent track record of meeting or

exceeding all performance based objectives. Experienced Sales/Business Development Manager

with responsibility, networking, managing other staff members, scheduling to satisfy new

accounts, also have done HR responsibilities.. Outstanding relationship development experience

focusing on establishing new accounts and to manage that they have been satisfied.

KEY STRENGTHS:

• Builder and Developer of Customer Relations

• Goal Oriented Sales Force Management

• Customer Service

• Effective High Level Contract Sales Negotiations

• Communication skills

PROFESSIONAL Director of Marketing

.

Supervised Customer Service Representatives in all daily operating

activities focusing on business development, client relations and account

management functions.

Maintained direct responsibility for all relationship management functions

at two offices in Lancaster County.

1987to 2012 Central Penn Nursing Care

Managed sales/marketing and business development operations with in four

counties.

Produced and presented monthly reports on referal sources and accounts

that were satisfiedquarterly annual sales training programs designed to

enhance existing sales staff performance and instruct all new hires on

appropriate sales tactics/strategies.

SUMMARY:

In my 25+ years of sales, I have dealt with key decision makers, providing them with customer

service that helped their bottom line while holding high margin rates for the company. My

personnel leadership has led to cohesive, well paid sales departments with one goal and one

mindset…. Success! My ability to connect with the front line sales person, manager and business

owner allows me to enhance the relationship between the company and its customer showing a real

partnership commitment. Sales, profitability and relationships have been a major focus throughout

my business career.

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