Customer Service Representative

Jenny Shelton

*** **** ***** ******, ***#*A * Bronx, NY 10457 * 347-***-****

**************@*******.***

OBJECTIVE:

To obtain a customer service position that will enable me to utilize my skills while enhancing my

personal and professional development.

EDUCATION

Monroe College, Bronx, NY

Bachelor of Science in Public Health (August 2010)

GPA 3.3

Honors/Awards: Deans List- Fall 2007, President’s List- Fall and winter 2008

EXPERIENCE:

Good Temps of Good Will Industries, NY, NY (10/2012-6/2013)

Bilingual Customer Service Representative (Temporary)

Answered inbound calls for the Office of Pupil Transportation in Long Island City

Assisted parents with their child’s busing information

Handled and recorded complaints from parents and vendors

Cayuga Centers, Bronx, NY, (05/2011-12/2011)

Foster Care Skills Trainer

Worked with youth to improve social skills and daily independent living skills

Retained updated case records within agency standards

Met with the child’s foster parent, physician and social worker

Escorted youth to school, and medical/dental appointments as needed

Compiled progress notes after each session and ran monthly reports

Melrose Job Center (HRA), Bronx, NY, (09/2008-06/2010)

Clerical Aide (Work Study Program)

Filed, faxed and scanned important documents

Answered telephones and transferred calls to appropriate personnel

Assisted case workers with translating for Spanish speaking clients

Modell’s, Bronx, NY, (05/2007-02/2008)

Customer Service Sales Associate/Cashier

Handled all monetary transactions

Processed exchanges and returns of merchandise

Assisted with the opening and closing of the store

Performed light housekeeping duties

Choice Logistics, New York, NY, (09/2006-05/2007)

Bilingual Customer Service Representative

Processed orders for technical equipment

Filed and faxed important documents

Assisted Spanish speaking clients

Cablevision, Bronx, NY, (10/2005-07/2006)

Customer Service Representative

Provided technical support for cable service problems

Handled billing inquiries/adjustments

Metro One Telecommunications Orlando, FL, (06/2002-07/2004)

Bilingual 411 Operator

Provided telephone directory assistance to wireless cell phone customers including Spanish

speaking clients

COMPUTER SKILLS:

Windows, XP, PowerPoint, Microsoft Word, Excel, and Outlook

LANGUAGE SKILLS:

Bilingual in English and Spanish

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