Customer Service Manager

ROBERT GILMORE

** ******** ****, ************, ** 19426 . Home: 608-***-**** .

******.*********@*****.***

Professional Summary

Self-motivated Production/Skilled Trades Supervisor with 16 years of

experience in automotive fast-paced manufacturing environments. Proven

ability to develop and implement cost-saving measures and maintain

dedication to customer service and quality workmanship. Superior training

and leadership abilities - extensive experience in Lean Manufacturing, Six

Sigma and Cellular concepts. Core competencies include: in-depth

manufacturing background to include managing parts, shipping, reengineering

unproductive work processes, and striving for sustainable/cost-effective

work duties. Acknowledged as pivotal contact point for troubleshooting and

recognized for expert problem identification and practical problem solving

skills. Drove change and enlisted enthusiastic support of peers to

accomplish efficiency and cost improvements. Introduced new methods into

the manufacturing process that resulted in significant cost reductions.

Consistently improved corporate quality standards through extensive

research and honest hard work. Results-driven planning and operations

management professional with exceptional communication, problem solving and

leadership skills. Focused decision maker with demonstrated ability to lead

cross-functional teams in the design, development and launch of leading-

edge solutions and processes.

Skills

Production line management Material handling expertise

Lean Manufacturing Methodology Team builder

Root cause analysis RDC logistics center expert

Manufacturing management Inventory management

specialist

Safety champion Quality Manager

Strong leadership abilities Process Improvement

Activities

Work History

Process Supervisor, 05/2013 to present Exel Logistics - Breinigsville, PA

. Manage the day-to-day processing of all incoming materials. Upward of

65k-70k daily.

. Ensure the associates are working safely and are following the SOP for

their jobs.

. Manage 14 associates and 2 leads

Quality Supervisor, 01/2013 to 05/2013 Exel Logistics - Breinigsville, PA

. Manage all quality functions of inbound and outbound packaging. Upward

of 65k cartons daily.

. Identify root cause quality issues using lean six sigma tools.

. Accountable for developing plans to accomplish all KPIs: Safety,

Quality, Cost and Service.

. Accountable for the performance of 4 quality leads, 4 supervisors and

140 associates.

TEAM MANAGER, 01/2011 to 1/2013

Avery Dennison - Quakertown, PA

. Manage the day-to-day operations of the film coater, which bonded the

face liner and adhesive together.

. Manage 2 Team Leads and 13 operators.

. Troubleshoot mechanical issues using lean six-sigma techniques.

. Implement improvements from several Kaizen events resulting in reduced

downtime from 59 minutes to 48 minutes - a 2.2% improvement from the

base line of 59 minutes.

. Implemented the 5S process for the company supply room.

Production Supervisor / Skilled Trades Supervisor, 01/2002 to 01/2011

DaimlerChrysler - Belvidere, IL

. Directed SQDCM activities and prepared reports.

. Managed 58 production employees, 15 skilled tradesmen, and six team

leaders

. Functioned as a Labor Representative, saving $120,000 (annually) on

overtime grievances.

. Reduced the door line by 2 operators which saved the company $208,000

per year.

. Redesigned the door line processes to maximize up time, increasing

first time throughput by 15%.

. Completed a Kaizen project for the Instrument Panel Dock, resulting in

savings of $720,000 per week.

.

Production Supervisor, 01/1995 to 01/2002 Delphi Corporation - Sandusky, OH

. Managed 46-production employee and 25 skilled tradesmen.

. Trained suppliers in lean manufacturing, continuous improvement, waste

elimination, and visual controls.

. Educated 2,500 employees on the principals and tools of Lean

Manufacturing.

. Implemented the Delphi Manufacturing System in the Lean Manufacturing

and Cellular departments.

. Directed a three-shift operation, including timekeeping, disciplinary

actions, employee scheduling, and employee training needs, and formal

efficiency reviews twice a year.

. Designed and implemented the Lean line, including setting up

processes, mapping out production

. Schedule, qualifying machines, and interviewing potential employees

. Reduced scrap from 5,000 pieces to 125 pieces by teaching the

suppliers containerization and JIT products. This enabled the

operators to measure their scrap on a one-piece flow. Total savings of

1,175 parts per shift per day.

Military

United States Army - 01/1986 to 01/1993

Education

MBA: in progress

BS - Fayetteville State University

. Top 10% of class

. Member of Omega Psi Phi Inc. Fraternity

. Criminal Justice major

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