Customer Service Manager

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* ** - *** - ****

M *********@*****.***

Michelle Tulli

O bjective

R esults - driven and determined to exceed company sales goals, and focused on

m aximizing productivity and increasing customer base; as well as applying strong work

e thic and m otivational skills.

E xperience

0 6/2010 - 02/2013 Bare Escentuals M ohegan Sun, Uncasville,Ct

M anager

R ecruited, hired, trained all employees

A ssumed ownership over team productivity and managed work flow to exceed

q ualit y service a nd m etric goals

C ompleted profit and loss p erformance reports

S cheduled and lead weekly store meetings for all employees

0 5/2006 - 06/2010 E lemis Spa U ncasville, Ct

S pa Manager

P romoted from supervisor to spa manager within 8 months

H ired, traine d, and evaluated personnel

R eported to district manager each week regarding all spa and staff issues

I mplemented new ordering process, which led to significant decrease in loss

p revention

I mplemented training course for new recruits – s peeding profitabili ty.

0 9/2002 - 08/2005 C ache U ncasville, Ct

S upervisor

C ounted down drawers and made bank deposits

A ssi gned employees to do specific duties to best meet the needs of the store

R e - ordered inventory when it dropped below pre - determined l evels

I nstructed staff on excellent customer service

E ducation

2 002 - 2006 U conn S torrs, Ct

B .A., Business Management, Marketing

G raduated Summa Cum Laude.

0 8/2005 - 04/2006 Teamwork LLC .

E sthetics - G lycolic peels, microdermabrasion, basic facials, waxing S alem, Ct

M akeup application, eyelash extensions and tinting

R eferences available upon request .

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