Sales Customer Service
Resume:
Paul J Sicora
SAINT PAUL, MN 55116
USA
Home Phone 651-***-****
********@*****.***
OBJECTIVE
Position in sales, City desk, Purchasing, Inventory Management
WORK HISTORY
12/04-05/12 BUYER PLANNER
MINNPAR LLC
5273 Program Av.
Mounds View, MN 55112
Duties are:
Buyer Planner: Plan and formulate parts needs by analyzing MRP screens
and reports.
Place Purchase Orders needed to ensure fulfillment of material
requirements (Inventory
Stock, Service parts or Indirect). Assure suppliers are on schedule
and expedite as required.
Coordinate with incoming logistics to facilitate timely deliveries,
utilizing planned
transportation modes. Essential duties and responsibilities: Manage
materials requirements
and deliveries for assigned parts and commodities to suppliers.
Establish commitments with
suppliers necessary to support daily and weekly demand requirements.
Make adjustments
necessary for known customer demand changes and forecast demand
changes and ensure suppliers
are able to support these changes. Working with suppliers and accounts
payable to resolve
invoice and payment issues. Participate in purchasing meetings and
facilitate resolutions for
design part quality issues and process return to vendors. Optimize
inventory levels by using
JIT principles or blanket purchase order with suppliers. Assist
Commodity Sourcing Manager
And rapid response department staff with identification of parts for
new sources of supply. Supplier performance monitoring and
improvement, and quoting process. Responsible for maintaining delivery
dates and related information in the system.
04/03-12/04 INSIDE SALES
AMERICAN ROYAL SALES
429 Wilson St. Ne
Minneapolis, MN 55413
Duties are:
Sales: Wholesale distribution of automotive parts to automotive
dealerships by telephone
sales. Strictly hard close sales methods driven by premium based sales
to customers.
Established customer account base for resale of personal account
files. Maintain excellent
Relationship with customer accounts.
05/01-01/03 INSIDE SALES/SHOW FLOOR SALES.
ALL Inc.
185 w. Plato BLVD.
St. Paul, MN 55107
Duties are:
Sales: Wholesale and dealer distribution of new construction,
remodeling and replacement
of appliances and cabinets and coin-op laundry equipment. Retail sales
from show room
floor for the remodeler and domestic home purchaser. Maintain
excellent relationship with
customer accounts. Provided customer with detailed information of
product lines.
Demonstrated the value of quality purchases to customer. Resolve
customer complaints
promptly. The managing of customer orders and telephone and show floor
sales.
7/97-01/01 INSIDE SALES CITY DESK,
PLYWOOD INDUSTRIES
2129 Broadway St. NE
Minneapolis, MN 55413
Duties are:
Sales: Wholesale dealer distribution of product lines. Maintain
excellent relationship with customer accounts. Resolved customer
complaints promptly. Provided customers with detailed information on
products and replacement parts. Demonstrated the value of quantity
purchases to customers. The managing of customer orders and telephone
and counter sales.
1/94-10/96 CUSTOMER SERVICE AND SPARE PARTS DEPT.
SITMA USA
45 Empire Drive
St. Paul, MN 55013
Duties are:
Customer Service: Maintaining a liaison with customers by assisting
them in identifying parts or part numbers through a system of manuals
and a direct contact with the main plant in Italy. Managing customer
orders that are received by fax telephone or by mail.
Inventory Management: The maintenance of the spare parts inventory by
a computerized JIT MIS inventory system and by the anticipation of
customer needs in a timely manner. Also maintain a protection
inventory against fluctuation in customer demand while keeping
inventory at an economic level.
Customer Order Processing: Performed appropriate data entry for
efficient order invoicing. The handling of warranty claims and issues.
Pulling of materials from inventory to prepare for shipment.
Distribution: The placement and issuing of a weekly pipeline shipment
from overseas through a system of purchase orders. The shipping and
receiving of independent and dependent products. Plus the tracking of
all domestic and international shipments. Also responsible for the
understanding and reacting to all US customs policies and procedures.
12/89-12/93 WAREHOUSE OPERATION
CENTRAL MEDICAL SERVICES
1801 East 79th Street Suite #27
Bloomington, MN 55425
Duties are:
Purchase Order and Receiving: Making purchase order inquiry to
estimate receipt schedule. Also, physical inspection of material for
effective receiving processing into computer system.
Inventory Management: Inventory transaction of receipt and issue of
materials at Minneapolis location, also organized transfer between
three other locations. Physically maintained inventory control.
Customer and Order Processing: Performed appropriate data entry for
efficient order invoicing.
5/82-6/87 PURCHASING AND STOCK ROOM MANAGER
HYATT REGANCY HOTEL
Minneapolis, MN
Duties are: Maintaining inventory levels of well over 1100 items, and
the management picking and distribution of stock to twelve different
departments. Inventory turned over at least three times per month.
Purchases exceeded to $100,000.00 per month. Establish and maintain a
liaison with industry representatives. The inspection of goods for
acceptance or rejection. Supervised three employees including payroll,
scheduling hours of work, and time or work. Reduced variance in food
inventory from $5000.00 in one month of $250.00.
EDUCATION
Kellogg High School, (now Roseville High School)
Roseville, MN, Graduated 1978
CPIM Certification Courses
Inventory Management:
The study of inventory management concepts in retail and wholesale
distribution as well as in manufacturing. The planning and control of
raw material, work-in-process finished goods, and distribution
inventories. Some of the topics discussed were: forecasting, cycle
counting, lot sixing JLT integration, safety stock, and customer
service.
Material & Capacity Requirements Planning:
The study of Material Requirements Planning :(MRP) and Capacity
Requirements Planning (CRP). This course covers the scheduling and
release for make or buy orders, and the scheduling of fabrication
and/or assembly labor and equipment.
Master Planning:
Develops the concepts of overall scheduling including: forecast demand
management, production planning, long range capacity planning, master
production scheduling, and final assembly scheduling.
ORGANIZATIONS & ACHIEVEMENTS:
Received DECA award for studies in marketing
APICS Membership
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