Customer Service Sales
Resume:
DONNA HOOKS
Norwalk, CT 06854-211 Moody **@*********.***
Linkedin.com/in/hooksdonna
SUMMARY
Customer Integrity Representative with over 10 years' experience in the
manufacturing technology industry. Responsible for billing and data entry.
Ability to interact with people at all levels including executives and
field sales personnel. Known for excellent customer service.
OCE NORTH AMERICA /CANON GROUP CO 2008 - 2012
A provider of document printing and management solutions and services to
businesses in North America.
EXPERIENCE
Customer Integrity Representative
. Audited up to 30 database entries on a daily basis to ensure
accuracy.
. Updated database by group function to make correction. Made 20-30
corrections affecting the integrity of the customer file on a daily
basis.
. Communicated issues and discrepancies to manger to ensure problem
resolution.
. Ensured location codes, contacts, tax and credit terms were
correctly entered into Oracle database.
. Reviewed and responded to all documents submitted for updating to
identify unique customer or billing requirements.
. Recommend procedural alternative for improved methods and
efficiency
. Ensured all modules were updated. Added up to 50 new customers
monthly.
. Reviewed routine discrepancies and errors by contacting
collections, billing, A/R and credit to confirm correct data.
. Questioned the timeline and accuracy of input to ensure meeting
deadlines.
. Evaluated requirements and determined the appropriate course of
action to ensure timely and accurate resolution of routine database
problems.
PITNEY BOWES LEASE OPERATIONS 1998 - 2008
Pitney Bowes, a Global manufacturer and provider of mailing and document
management solutions.
. Reviewed and rebilled up to 400 rejected invoice and lease
agreements on a monthly basis not in compliance with PBCC
database
. Entered and submit a weekly wire on excel worksheet which contains
corrections from rejected invoices and lease agreements on PBCC
database
. Identified problems and reinstated commission to the sales reps
that was processed in error due to rejected invoices or lease
agreements
. Calculated and processed commission on government and rental
renewals and canceled and superseded invoice for sales reps on
daily basis
. Scanned and batched 10-15 government checks on a daily basis to be
processed by PBCC personnel for payment
. Handled daily general accounting reports.
Computer Proficiencies: Oracle Knowledge,SAP, PowerPoint,Windows, Word,
Excel, Outlooks
Attended:
. Sacred Heart University- Fairfield, CT
. Towson State University - Baltimore,MD
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