Customer Service Administrative Assistant

NICOLE MINTER

**** ***** ****** ● Bronx, NY ***** ● 917-***-**** ● *************@*****.***

Summary of Qualifications

• Office assistant with years of experience working in a busy office environment & small company

• Exceptional communication and interpersonal skills

• Advanced computer skills including a heightened proficiency with Microsoft Office packages (Word, Excel,

Outlook & PowerPoint) & basic knowledge of QuickBooks

Professional Experience

New York City Police Department New York, NY

Clerical Aid Intern (Licensing Division) 2012 – Present

• Provide general administrative support including data entry of applicants information, filing, review of

applicants information & overall assistance to investigators and principle

• Handle confidential information & material of special service office

The Tuttle Employment Agency New York, NY

Customer Service Representative Temp (Totsy) 2012 – 2012

• Responded to customers inquires via phone & e mail

• Resolved problems while insuring the delivery of excellent customer service

F.W. Clarke Electrical Contractors Inc. Bronx, NY

Administrative Assistant 2010 – 2011

• Coordinated day to day office operations while reporting directly to the president of company

• Provided administrative support, such as answering phone calls, checking emails, scheduling meetings,

correspondence to customers & employees

• Assisted with clerical operations, including copying, filing, faxing, employee time logs & productivity

reports

• Maintained confidential employee benefit records on QuickBooks & Excel

• Performed banking transactions including payment of weekly payroll and bills

Westcare Medical Associates SLR Management New York, NY

Practice Assistant 2009 – 2010

• Provided administrative assistance mainly to the doctors & medical staff

• Intercepted & arranged appointments for a high patient volume on medical data management system

• Managed patient intake including sign in, insurance verification, records update & co payment collection

• Calculated daily payment transactions & closed office once a week

• Assisted office staff with additional clerical duties, as needed, including expediting pharmacy orders,

correspondences, information research, filing & obtaining medical transcriptions

Bear Stearns & Co. a Division of J.P Morgan Chase New York, NY

Front Desk Receptionist/Assistant to Regional Facilities Management/Cold Caller 2000 – 2009

• Greeted & directed visitors to the appropriate destinations/ employees

• Answered calls on multi line line system & responded to public inquiries

• Reconciled service request emails & faxes from brokers & sales assistance

• Organized & scheduled conference room calendars

• Entered & maintained prospective clients leads, quickly & accurately on management system

• Tracked weekly broker accounts, leads & number of calls made by cold caller

Education & Professional Development

Hostos Community College (Continuing Education) Bronx, NY

Administrative Assistant Fundamentals & In Progress

Explore a Career as an Administrative Medical Assistant

John Jay College of Criminal Justice New York, NY

Computer Information Systems in Public Administration In Progress

Borough of Manhattan Community College New York, NY

Associates in Applied Science (Computer Programming) 2004

Contact this candidate