Customer Service Marketing

Betty Chen

Brooklyn, New York 917-***-**** ******@*****.***

EDUCATION

THE UNIVERSITY OF TOLEDO, Toledo, OH

Master of Business Administration Graduated 2011

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Marketing 3.696 GPA

Bachelor of Science in Pharmaceutical Sciences

Graduated 2010

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Pharmacy Administration Minor: Chemistry and International Business cum laude 3.579 GPA

President’s List, Fall 2007; Dean’s List, Fall 2008, 2009; and Spring 2008, 2009, 2010

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Alpha Phi Omega Outstanding Senior Award, 2010

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PROFESSIONAL EXPERIENCE

PRADA USA CORPORATE, New York, NY (Temp) 02/2013 Present

Administrative/ Receptionist

■ Administrative duties included answering the phone, directing calls and clients, providing customer service, organizing

conference rooms, filing travel requests and expenses, ordering business cards, and office supplies, allocating uniform

orders, updating inter office phone directories

■ Created additional files to accompany company invoices for payment and filing.

■ Trained in SAP.

ONE MILLION SOLUTIONS IN HEALTH, Kent, OH 05/2012 08/2012

Marketing Internship

■ Created a marketing plan for the new start up non profit organization.

■ Worked with fellow interns leading and being a team player in specific group projects.

■ Experienced in Social Media marketing with training from Let’s Get Social and proprietary company program.

■ Wrote blog articles and press releases regarding specific topics pertinent to the company’s goals.

■ Analyzed statistics to measure marketing exposure for the organization.

THE UNIVERSITY OF TOLEDO MEDICAL CENTER OFFICE OF HEALTH AND WELLNESS, Toledo, OH 06/2010

08/2010

Health Care Internship

■ Assigned research projects dealing with the correlation between wellness and the workplace, the effectiveness of

smoking cessation programs, and the national health care plan.

■ Helped with marketing presentations and health fairs promoting wellness in the workplace.

■ Assisted with a start up wellness program being established in a large corporate company and a small marketing project

to motivate activity amongst employees.

OTHER EXPERIENCE

GOLDIN ASSOCIATES, LLC., Administrative/ Receptionist (Temp), New York, NY 01/2013 02/2013

EDWARD L. GILBERT CO., L.P.A Office clerk (Temp), Akron, OH 07/2012 07/2012

KYOTO KA Server Toledo, OH 02/2011 08/2011

GAME STOP Game Advisor Toledo, OH 08/2010 06/2011

THE UNIVERSITY OF TOLEDO MEDICAL CENTER Data Entry, Toledo, OH 10/2008 05/2009

THE MANGO TREE RESTAURANT Hostess, Toledo, OH 02/2008 04/2008

LEADERSHIP AND VOLUNTEER ACTIVITIES

Vietnamese Student Association (Secretary, 2009 – 2010) Alpha Phi Omega, Alumni (Vice President of Fellowship, 2008 –

2009, Historian, 2009) Alpha Zeta Omega (Pledge Class President, 2008) Partners in Education of Toledo Dragon Boat Race

(Volunteer) National Down Syndrome Society Buddy Walk (Volunteer) Susan G. Komen for the Cure Race for the Cure

(Volunteer) Toledo Zoo Zoo to Do (Volunteer)

SKILLS

Fluent in Mandarin Chinese

Customer sales experience

Solid communication and interpersonal skills

Highly organized, strategic, and detail oriented

Works well independently and in a team environment

Leveraging a MBA with a marketing and science background

Proficient in Microsoft Word, Excel, PowerPoint, Publisher, and Access

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