Customer Service Representative

SHRELLE STEVENSON

*** ******* ****** #*** ******** NY, 11238● 917-***-****

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CUSTOMER SERVICE REPRESENTATIVE / OFFICE CLERK

Customer Service and Administrative Support Professional offering versatile office management

skills and proficiency in Microsoft Office programs. Strong planner and problem solver who

readily adapts to change, works independently and exceeds expectations. Able to juggle

multiple priorities and meet tight deadlines without compromising quality. Lead by example and

ensure the execution of all safety, security, quality and operations polices.

CORE COMPETENCIES

Customer Service / Data Entry / Filing / Scheduling / Spreadsheets Reports / Cash Handling

/Sales / Bookkeeping / Communication / Organization / Office Management / Project

Management

Computer Skills: MS Word, Excel, PowerPoint, Outlook, and Internet Research

WORK EXPERIENCE

United House of Prayer for all People Brooklyn, NY

Secretary / Receptionist (Volunteer)

2007 - Present

• Arrange and schedule meetings or appointments.

• Organize and preserve paper and computer files.

• Manage projects, and handle travel arrangements

• Perform research, and distribute information through the use of telephones, mail and

email.

First Transit, Long Island City, NY

Customer Service Representative

2010-2013

• Provided full call center and help desk support for an MTA administered Para transit

service based in NYC. Trained entry-level employees in policy and procedure.

• Improved (through increased efficiency) overall productivity and furthered company

development through sample.

• Assisted clientele as they enter office and via phone.

• Performed filing, data management, drafting and editing short office memos.

• Assisted with all other office administrative duties.

Virgil’s BBQ - New York, NY

Hostess

2009 - 2010

• Coordinated activities of dining room personnel to provide fast and courteous service to

patrons.

• Scheduled dining reservations; arranged parties and special services for diners.

• Greeted guests, escorted them to tables, and provided menus.

• Collected payment from customers and total receipts at end of shift.

Urban Express - New York, NY

Customer Services Representative

2007 - 2009

• Responded to inbound calls in a fast-paced high volume Call Center.

• Provided superior customer service skills by resolving client inquiries and service issues.

• Prepared and typed office reports.

• Utilized effective communication skills to work well with clients, superiors and co-

workers.

EDUCATION

The Cobble High School, Brooklyn, NY (High School Diploma)

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