Customer Service Quality Assurance
Resume:
E L IZABETH ANN ENGEL
Hackensack, New Jersey 07601
********@*********.***
SUM MARY
Experienced, dedicated employee cited for accuracy in billing, cashier, financial
t ransactions, and in maintenance of Medical Records. Effectively communicated with
customers, hospital staff, and cable technicians in resolving issues.
KNOWLEDGE AND SKI LLS
Experienced in MS Word and Excel 2010, Medical Terminology, ICDM-9/CPT coding, billing
and scheduling software. Capable in handling billing matters and financial retail dealings.
ACCOMPL ISH MENTS
Accurately handled over $1,000 in cash, checks and credit cards in a cable store in
one day
Resolved issues for over 600 customers per week
Identified and rectified errors in billing in substantial financial savings to the
customer and company
Verified between 300-375 field service work orders per day
Received and corrected over 100 patients ‘ charts per day
Good working relationship with physicians and personnel in many hospital
departments
Good working relationship with personnel in other departments in Cablevision
EXPER IENCE
Cablevision of Oakland, Oakland, New Jersey May 1999-
August 2010
Billing Clerk, Quality Assurance Department
Dispatch, Database, Optimum Store
Holy Name Hospital, Teaneck, New Jersey August 1976-
October 1998
Medical Records Department
OTHER EXPER IENCE
K-Ma r t, Paramus, New Jersey, Cashier December 2012-
Project Literacy, Hackensack, N ew Jersey, Volunteer Clerk December 2012-June 2013
S taples, Paramus, New Jersey, Cashier and Customer Service November 1999-February
2003
Caldors, Edgewater, New Jersey, Cashier and Customer Service April 1996-Ferbruary
1997
EDUCAT ION
Medical Office Administrate Assistant Certificate Program, Bergen Community
College, 2012
• Honors’ List Fall 2011 and Spring 2012
Associates degree in History, Bergen Community College, Paramus, New Jersey,
1995
Certificate in Data Ent ry, Bergen Community College, Paramus, New Jersey, 1985
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