Manager Customer Service
Resume:
John M. McCurdy
Tupelo, MS ***01
Phone: 662-***-**** Mobile: 662-***-****
E-Mail: *************@*****.***
Plant/Operations Manager
Process Improvement/Area Operations/Cost Reduction/New Product Introduction
Results oriented manufacturing professional with proven abilities in managing projects, improving
operating efficiency, team building and continuous improvement. Able to identify areas of strength and
weakness and implement company policies, standards, changes in operation and systems that optimize
productivity and the company’s bottom line. Demonstrated ability to motivate staff to maximize
productivity and control costs through the most effective use of manpower and resources.
Project Management Kaizen/5S
Program Development Manager/Motivator
Streamlining Operations Labor Utilization Analysis
Summary of Qualifications
• Able to instill vision to achieve company goals and surpass production expectations while
maintaining safety, quality and customer service through total quality management.
• Successful in creating and implementing strategic plans, setting and managing budgets and
developing improved processes to meet short and long term goals and objectives.
• Direct responsibility for Profit and Loss statements with monthly reporting out to upper management
• Experienced with continuous improvement in restructuring operations to address business growth,
reduce costs and improve productivity.
• Oversee production to ensure requirements are met within established budget; design plans to meet
production goals and improve customer service. .
• Analyze productivity reports and costs to implement best plans for improvement.
• Able to establish a team-spirited environment through positive and proactive leadership style.
• Supervised/Managed pressrooms, assembly areas, and maintenance and engineering areas.
• Managed press facility and reduced one (1) shift and all weekend overtime while improving
productivity and efficiency.
• Established a program to empower employees to be their own quality inspectors, which reduced
manpower and improved quality.
Professional Experience
Continuous Improvement Engineering Manager/Pressroom Manager, Martinrea, Tupelo MS 2010
to present
• Responsible for identifying and resolving welding issues on multiple stamping machines
• Trained operators, and supervisors to look for waste in their operations and give them a channel to
make improvements.
Pressroom Manager, Flex-N-Gate, Battle Creek MI 2003/ July 2009
• Transferred from Assembly to Pressroom due to realignment within the corporation bringing new
products to the facility.
• Reduced PPM (defective parts per million) from 150 to fewer than 10 using systems I developed to
empower employees.
• Reduced annual customer claims from 20 to less than 3.
• Launched new product with less than 50 PPM and reduced one (1) shift using continuous
improvement techniques.
• The company’s direct contact for New Product with the domestic and foreign auto manufacturers.
• While performing duties as Pressroom Manager also managed the materials group to increase
inventory turns from 18 to 45.
Assembly Area Manager, Flex-N-Gate Battle Creek MI 1997/2003
• While performing duties as Assembly Manager I also managed the transformation from QS9000 to
TS-16949.
• Successfully completed the transition in April 2002.
• Responsible for in-sourcing new assembly’s from a sister facility.
• Reduced manpower from 3 shifts to 2 and reduced manpower from 12 per shift to 6.
• In my last year as Assembly Manager we had 0 PPM from this process.
• Using the systems I had set in-place we started 2 new products from other facilities and had annual
PPM of less than 10.
Process/Group Engineer, Flex-N-Gate Battle Creek, MI 1995/1996
• Responsible for direct customer contact for quality issues, process improvement and cost reduction.
• Reduced manpower by 50% on Radiator Support line.
• Reduced PPM from over 5,000 to less than 50.
• Awarded the Continuous Improvement Award for 1996.
• Reduced PPM in the pressroom by using SPC checks and Poke Yoke systems.
Robotic/Electrical Engineer, Denso Manufacturing, Battle Creek, MI 1992/1995
• Installed small, high-speed robots for small assemblies to eliminate repetitive strain injuries.
• Designed electrical and robotic systems for 45 cells that included 102 robots.
Total Industrial Engineer, Denso Manufacturing, Battle Creek, MI 1990/1992
• Trained operators, team leaders and supervisors to look for waste in their operations and give them a
channel to make improvements.
• Presented monthly reports to upper management high-lighting the improvements.
• Annual cost savings in excess of $450,000 annually.
Education
Bachelor of Science, Morehead State University, Morehead, KY
Major: Industrial Engineering with Emphasis on Robotics
GPA: 3.75
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