Post Job Free

Resume

Sign in

Customer Service Manager

Location:
Anchorage, AK
Posted:
August 06, 2013

Contact this candidate

Resume:

Mila Perez P.O. Box ****** Miami, Florida ***** Phone: 347-***-****

Self motivated, committed and resourceful professional with 13+ years in managerial experience seeking to

progressively execute daily administrative initiatives through extensive support along with unwavering

confidential commitment.

Core Values:

●Meticulous attention to detail. ●Respected customer service proficiency.

●Strong administrative skills. ●Methodically organized.

●Effective destination management. ●Total knowledge of full charge bookkeeping.

●Bi-lingual and highly motivated. ●Progressively current in aspects of marketing.

Thorough knowledge of Outlook, PowerPoint, Publisher, Word Press, Access, Word, Constant Contact, Excel,

Quick Books, Quicken and other software programs.

Work Experience:

Collaborative Development Corporation Miami Florida Aug, 2012 to current

Executive Assistant

Manage and maintain executives' schedules and calendars packed with frequently moving meetings, calls,

events, appearances and personal obligations

Perform general office duties, such as ordering supplies, maintaining records management database systems,

and performing basic bookkeeping work.

Conduct research, compile data, and prepare presentations for consideration and presentation.

Meet with individuals, special interest groups and others on behalf of executives, committees and boards of

directors.

Prepared agendas and make arrangements, and/or presentations for meetings.

Managed massive incoming flow of daily emails, filing and corresponding accordingly

Prepare invoices, reports, memos, letters, financial statements and other documents, using word processing,

spreadsheet, database, or presentation software.

File and retrieve sensitive, confidential corporate documents, records, and reports.

Manages multiple tasks and tight deadlines with confidence and ease

Understanding of confidentiality and discreet handling of all business

Black Hawk Enterprises New York City 07/2005 - 12/2010

Office Manager / Consultant / FC Bookkeeper

Complete office management and operations with required professionalism while maintaining and reducing

overhead for a highly reputable security firm offering protection services to high-profile individuals and

executives.

Generation of all human resource files for all prospective employees and maintenance of employee files.

Structuring, maintaining and updating all clientele costs, bonding, and insurance files.

Prepared and ensured all clientele contracts, event protocols, staff licensing, and time schedules for efficient

security measures.

Performed all federal, state and necessary background checks as mandated requirement for proper protection.

Communicated security status, updates, and actual or potential problems, using established protocols to staff

and clientele.

Extensive follow through of fraud investigations, executive protection and special event security.

Secured and maintained all licensing, permits, arms security under the State of New York Laws.

Created marketing tools and advertising designed for business increase and promotion of new client

participation.

Development and implementation of office strategy, forms and protocols.

Full charge bookkeeping using QuickBooks, Quicken and Excel.

Mila Perez Resume Page II

Freelance Massage Therapist / Freelance Event Planner New York City 03/2001 – 06/2005

Diverse Private Entities, Corporations and Day Spas:

Planner Responsibilities:

Solicit and maintain events for non- profits and special events venues.

Coordinate events, i.e. catering, entertainment, meetings, and all travel and hotel accommodations.

Secure locations, and all necessary items: tables, linen, silverware, glasses, carpeting, lighting, landscape etc.

Test, interview and hire all personnel including chefs, all kitchen staff, bar staff, set up and tear down crews

and maintenance team.

Plan and design catalog, promotional content, articles, invitations, flyers and all marketing tools.

Oversee the recruitment and training of volunteers for special fund-raising events such as walk-a-thons,

parades and other events in assigned communities.

Maximized revenue growth by exceeding private funding and donations.

Handled all client complaints amicably and thoroughly until all situations were resolved to customer

satisfaction.

Decreased customer spending budget by re-negotiating vendor supply quotes and enforcing inventory control.

Massage Therapist Responsibilities:

Diverse modalities such as Swedish, Shiatsu, Tui-Na and Sotai for Day Spa’s and private clientele.

Highly organized and experienced in the operations and management of day, health spas and healing centers.

Up sell packages by promoting products, other healing modalities, cosmetics etc.

Student – Swedish Institute of Health Services New York City 02/2002 – 12/2004

Grand Flowers Miami, Florida 01/1993 - 1/2001

Office Manager / Designer

Solicited and maintained personal calendar, events, gifts, travel, clothing, personal companions and all

necessary liaisons between clients and staff.

Hired and supervised work crews of between 10- 200 individuals.

Managed staff of cooks, maintenance crew and designers.

Designed and created all items necessary for special events, i.e: .menus, programs, brochures, pamphlets,

letterhead, business cards and forms for private, corporate, personal sectors, entrepreneurs, restaurants,

night clubs and non-profit organizations.

Special Interests:

All internet social media venues and participation.

Volunteering

Research

Indigent Communities Resolutions & Assistance

Education:

Swedish Institute of Health Sciences New York N.Y. -. Massage Therapy

Miami Dade Community College Miami Florida - Business Administration

References:

Homer Whittaker – County Commissioner Xavier L. Suarez - Aide 305-***-****

Grace Sanchez - Blackhawk Enterprises – 914-***-****

Richard Reid - Writer - 917-***-****

Portfolio presented upon request.



Contact this candidate