Customer Service Sales

Michaela Wilkins

Sales Consultant

Indianapolis, IN 46208

***************@*****.*** - 317-***-****

Creative, Motivated, result-oriented professional seeking a position utilizing strengths in Retail Sales and

Customer Service applications. Open to all new and challenging opportunities.

WORK EXPERIENCE

Telemarketer

Customer Contact Solutions - Moline, IL - January 2013 to March 2013

.Make out bound calls using a dialer system

.Read from a script on calls

.Use of headsets

.multiple operating systems

Customer service

IAA - Indiana - November 2011 to August 2012

.Purchase Vehicles

.Recieve inbound calls about vehicle sales

.Use multiple operating systems

.Use of microsoft outlook and word programs

.Recieve documentation via fax or email as needed for purchase of vehicle

Sales Consultant

Afni - Tucson, AZ - June 2010 to April 2011

• solicit sales

• review billing information with customers

• start and disconnect services

• basic understanding with computer{windows operations system} functions

• provide excellent customer service

Computer Literate in Microsoft office products, Experienced Cashier, Experienced in Customer Service w/call

center environment. Also where I am recently employed at Afni I am currently in a work at home pilot waiting

to be launched after security clearance.

References

References are available on request.

References

Jaclyn Sawyer

Postal Official for the London, AR Post Office - 479-***-****

Thaddeus Wilkins

Electrical Engineering for Custom Applications Services - 479-***-****

Monica Wilkins

College Student Medical field - 317-***-****

Angela Burdix

Medical Lab Technician - 317-***-****

Human Resource Department Personnel,

I am applying for a job opening in you company for which my experience directly qualifies me. I do have direct

customer service experience in person and in call center environment and I work extremely well as a team

player. The two areas are directly related, and both impact productivity. I have been exposed to a customer

service environment and I recognize how vital it is for dealing with a company's success in the local community

is serves.

I would also take time to mention the gap in my work history. I was out of the workforce due to the birth of my

beautiful daughter and continuing my education. Now however, I am eager and ready to return to work.

My experience gives me a unique ability to apply my background in all its forms, to business processes. Some

of the business process knowledge includes: Computer Literate in Microsoft office products, Experienced

Cashier, Experienced in Customer Service.

Thank you for you time in reviewing my material,

Sincerely,

Cashier

Kohls - Tucson, AZ - 2010 to January 2010

• solicite credit

• mantainging correct change in cash drawer

• being able to maintain excpetional customer service at register when store is at its highset volume

• having to use basic math skills such as percentages

Display Coordinator

Wal-Mart - Tucson, AZ - July 2008 to October 2008

• Job duties consisted of rebuilding and remodeling counters for display of merchandise.

• Responsible for restocking newly remodeled areas.

• Redirecting lost customers to correct product locations and assisted customers with service issues.

• Worked with management to improve and provide a safe teamwork environment.

*

Early Morning Replenisher/ Cashier

Kohl's - Indianapolis, IN - June 2007 to September 2007

* Replenishing merchandise on sale floor for next day's operations, and constructed counters for clothing

displays.

* Cashier responsibilities consisted of maintaining cash drawer for proper change,

* Recruiting customers to obtain Kohl's charge card account.

* Restocking Cash-out counter selves with merchandise.

* Assisted Customer Service with customer returns.

Dinning Room Attendant and Cashier

Fazoli's - Indianapolis, IN - January 2007 to June 2007

* Cashier responsibilities consisted of maintaining cash drawer for proper change.

* Maintaining the Dinning area facilities and servicing customer needs.

EDUCATION

Diploma in criminal justice

Russellville High School - Russellville, AR

December 2007

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