Customer Service Administrative Assistant

Location:

Posted:

August 04, 2013

Jessica M Beam

Downingtown, PA 19335

****.****@*****.***

Administrative assistant position where knowledge, creativity and resolution enhance the

efficiency and profitability of the company as well as the satisfaction of the client.

Burton Neil & Associates, P.C.

West Chester, PA

Production Agent Oct.

2011 present

Familiarized with arbitration documents for civil court review comprised of complaints,

reinstatements, default and precipe for judgements and transcripts related to credit card

debts. Recorded pertinent information for time stamped documents from the court.

Navigated paperwork for all seven attorneys and organized it thereafter.

Wiggins Auto Tags

Thorndale, PA

Automotive Title Clerk & Notary Public Feb. 2009

Oct. 2011

Addressed a wide range of customer service needs including title transfers, driver's

license concerns, registration issues, messenger services to PennDot and all notary

public needs. Consulted on both personal and commercial needs as well as general

knowledge of the state's rules and regulations on all the above mentioned responsibilities

and vital records. In addition I oversaw the development of new employees and

remodeled the training processes.

Kredit Karte Merchant Services Glen

Mills, PA

Customer Service Representative Feb. 2008

Oct. 2008

Controlled a referral program for internet businesses from welcoming our new clients all

the way to testing their virtual terminals. Corresponded with customers to collect all

information necessary to apply for their very first merchant account and submitted all

information to First Data. Customized the method of which the customer wanted to accept

credit cards online and streamlined this entire process. Ensured customer satisfaction

and increased the entire portfolio.

Special Skills

Certified fitness instructor under Leslie Sansone's tutelage

Certified by the state of Pennsyvlania as a notary public

CPR and first aid certified