Customer Service High School

Location:

Posted:

August 06, 2013

Alejandro Cardenas

Email:cardenasa7

*@*****.***

Career Overview

Experienced copier technician with 7 years of experience in the following areas: electronics, copiers and

printers, software and firmware uprades to copiers printers and computers, installing of control boards,

memory, NAV RAM, printer controller chips, soldering components, troubleshooting, preventive

maintenance, repairs and bilingual customer service

Qualifications

• Excel in [Technical abilities]

• A+ certified

• N+ certified

• Certified on over 20 different copiers and printers

• Bilingual in Spanish and English

• Excellent customer service skills

Technical Skills

Skills

Electronic maintenance, software installer

Experience

Hardware and software repair

Total years

Last used

8-16-2011

Accomplishments

• Designed modification for new copiers to reduce jamming and improve work flow

• Organized a information technology (IT) team for my work territory

• Received one of the highest awards given in my print production class

• Awarded tech of the year 6 years consecutively

Work Experience

Color imaging Tech/ IT Network Administrator 09/2005 –

08/2012

Konica Minolta San

Bernardino, CA

Responsible for customers request of repairs, maintenance, upgrades and installment of copiers,

networks and printers

Education and training

G.E.D: Washington high school – General Education 1996

Colton, CA

A+ and N+ Certifications: Konica Minolta Training Academy 09/2005 – 08/2012