Customer Service Project Manager
Resume:
Brian Rosenfeld
Pembroke Pines, FL 33026
********@*******.***
PROFESSIONAL OBJECTIVE:
To be a Leader and Maintain High Exceptional Customers Service and Drive
Corporate Revenue to the Highest Expectations. Help Develop Employees
Through Ongoing Training and get them Ready for the Next Step in their
Career.
Customer Service
. Acknowledging the customer's presence and making eye contact
. Greeting customers in a friendly manner, and giving them full
attention
. Taking time to answer a question
. Dynamic leader and team builder, consistently motivating others
toward success
. Outstanding communications skills, both with guest and staff; resolve
problems quickly and equitably to ensure happy customers and happy
employees.
PROFESSIONAL EXPERIENCE
Enterprise Rent A Car Branch/Store Manager 07/2008 - 07/2013
> Have the Highest Customer Service, A Happy Customer Will Always Come
Back
> Driving Corporate Revenue and Profits
> Yes Mentality
> Leadership and Teamwork
> Managing Daily Operations
> Motivating Employees (Keeping a High Sales and Customer Service
Culture)
> Delegating Work
> Give Progressive Discipline & Feedback
> Performance Reviews
> Behavioral Interviewing
> Setting Employee Goals and Expectations and Following Up (1 on 1's)
> Effective Marketing to Grow Business
> Provide Necessary Supervision for Multiple Locations at One Time
Keto Productions Producer/Project Manager 2006 - 2008
. Planned, directed, and managed designated projects
. Ensured that all objectives were accomplished before deadline
. Responsible for writing all dialogue.
. Responsible for creating milestones and finishing projects on time
. Delegated responsibilities and designed time schedules
. Negotiated contracts that ensured quality
. Reviewed project status reports during each operational phase
. Responsible for project budget and expenses
. Overseeing all art work.
. Responsible for adding all sound including, music, effects, and VO.
. Responsible for scripting scenes and putting them in place.
Awe Games Lead Animator 2005 - 2008
PUBLISHED GAME TITLES
. Disney Pixar Cars - Radiator Springs Adventure
. Avatar - The Last Airbender
. Sponge Bob - Nighty Nightmare
. Agatha Christie - Murder on the Orient Express
. Bratz Babyz
. Bratz Super Babyz
. Bratz 4 Real
Chili's Key Employee/Lead Server 1999-2006
Consistently achieve performance goals through enthusiasm and initiative,
which complements knowledge and expertise in.
> Team Building / Staff Training
> Purchasing / Inventory Management
> Quality Assurance / Control
> Facilities / Safety Management
> Customer Service / Guest Relations
> Cost Containment / Control
> Policies and Procedures
> Continuous Performance Improvement
> Coach servers to maximum levels of performance
> Promote guest satisfaction for steady repeat business
EDUCATION
Bachelor of Fine Arts (Computer Animation)
AI The Art Institute of Miami - Miami, FL 4/28/2002
Bachelor of Science (Game Art & Design)
AI The Art Institute of Ft. Lauderdale - Ft.
Lauderdale, FL 12/15/2005
SOFTWARE
> Microsoft Office - Word, Excel, PowerPoint, Outlook
> 3Dstudio Max - proficient in animating, rigging and texturing, this is
my preferred environment
> Adobe Photoshop - proficient in all aspects
> Adobe After Effects - Proficient in adding effects to video
> Adobe Premiere - Video editing. Created commercials
> Granny Animation System - Worked with exporting animation into
proprietary game engines
> Sound Forge - Adding sound effects and music to animations and cut
scenes
> Unreal Editor - scripting, modeling, importing animations. Built
playable levels
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