Customer Service Project
Resume:
Tiffany Thomas
Raeford, NC 28376
Phone: 919-***-****
Email: *********@*****.***
OBJECTIVE: Looking for a very challenging and responsible role.
Experience:
Measurements Incorporated, Durham, NC, Reader April 2013- June 2013
Read and assigned scores to papers for the Connecticut project.
Read and assigned scores to papers for the New Jersey project.
Xerox, Cary, NC January 2013- March 2013
Trained for customer service position with Sprint.
Duke Temporary Services, Durham, NC, Postal Clerk I September 2011-January 2012
Transport and dispatch mail to specified offices and locations; pick up outgoing mail.
Obtained delivery information, maintained strict confidentiality of patient, visitor, staff
and student records.
Sort mail in accordance with established procedures, standards, and applicable Federal
postal regulations.
Operate computerized mail systems to include package tracking, sorting machines,
various scanners, printers, and lookup system.
Coordinated and participate in the routine pick up and/or delivery of mailings including
special items of a large quantity or those requiring special timing.
Maintained daily and/or weekly activity log to include production activity.
Assisted in maintaining accurate inventories of supplies and materials; move and stock
supplies and materials in accordance with prescribed procedures, as needed.
Duke Temporary Services, Durham, NC, Clerk III June 2011- August 2011
Assigned to Sports Medicine in the Orthopedic Department.
Performed routine clerical activities associated with checking records against source
documents, screening phone calls and sorting messages.
Operated standard office equipment such as calculators, electronic data terminal, and
multi–purpose telephone.
Coulter Faculty Commons, Cullowhee, NC, Intern, January 2011- April 2011
Performed task such as making a brochure using InDesign, writing articles, and copy-
editing.
Thomas Family business, Raeford, NC, Housekeeping, Summers 2005-2011
Perform different cleaning tasks around a home that include basic household chores.
Private families, Raeford and Raleigh, NC, Childcare, Summers 2002-2011
Provided childcare and interactive activities with children between the ages of infancy to
nine years of age.
Performed tasks such as cleaning, cooking, and planning activities with the children.
Wendell Public Library, Wendell, NC, Library Page, 2005-2006
Performed miscellaneous tasks such as shelving books, checking books in and out,
helping patrons, labeling, and answering telephones.
EDUCATION
Western Carolina University, Cullowhee, NC, BA, English May 2011
Concentration: Professional Writing
Wake Technical Community College, Raleigh, NC, College Transfer Courses 2005-2006.
VOLUNTEER WORK
Highway Cleanup, Sylva, NC, 2009
Jackson County Voter Registration, Sylva, NC 2008
COMPUTER SKILLS
Proficient with Microsoft Programs
ACTIVITIES
Western Carolina University Inspirational Choir, 2006-2009
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