Customer Service Manager

Prakash G Karkera

E-mail: ********@*****.**.**

********@*****.***

GSM: 0091-830-***-****

Skype ID: prakash.karkera46

Summary

I am a highly motivated person with good analytical and communication skills. Moreover, my strong

background in F&B Past 15 years & Hotel Software will put me in the right direction to run any program in your

department.

Experience

RESTAURAT MANAGER at DELLA ADVENTURE

December 2009 - May 2013 (3 years 6 months)

1. Menu Developing, Staff Training, Cost Control, P&L Report, Pre Opening, Staff Scheduling,

Interview, Appraisal, Software, Inventory, Staff Schedule, Maintenance Check, People Management,

Planning, Foster Teamwork, Giving Feedback, Customer Service, Self-Motivated, Energy Level,

Multi-tasking, Resolving Conflict, Verbal Communication.

WAITER at Worked for Royal Caribbean, Celebrity Cruises & Azamara Cruises

November 2008 - October 2009 (1 year)

1. Worked for Royal Caribbean, Celebrity Cruises & Azamara Cruises as waiter.

RESTAURANT MANAGER at THE ELITE SUITE

September 2006 - October 2008 (2 years 2 months)

1. Menu Developing, Staff Training, Cost Control, P&L Report, Pre Opening, Staff Scheduling,

Interview, Appraisal, Software .

ASST WAITER at COSTA CRUISE LINNER

September 2005 - August 2006 (1 year)

1. Clean off all plate and glassware from tables that have left. Re-set the table in the restaurants style.

2. Make sure the table is set properly and clean.

3. Make sure the chairs and floor area around the table is clean. Bring all dishware to the dish area for

cleaning.

4. Re-stocking service stands.

5. Making sure the beverage station was full (coffee, tea etc.) Emptying trash

6. Bringing clean glassware to the bar area. Getting ice

7. Bringing out the linen. Folding napkins

8. Polishing silver and glassware

BUTLER at P&O CRUISE LINER

February 2003 - April 2005 (2 years 3 months)

1. Supervision of other domestic staff in one or more households

2. Hiring and organizing other household staff ( a housekeeper, cooks and maids) as well as

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outside contractors and personnel (gardeners, chauffeurs and maintenance)

3. Assumes the role of a Personal or Household Secretary and, as well as keeping the family agenda, he

would be expected to carry out personal shopping for his employer, handle the mail and be in charge of

the household accounts.

4. Always be adaptable and flexible, ready to take on new responsibilities as and when his employer sees

fit. He is the byword for common sense, patience and expertise.

5. Receiving guests.

6. Maintaining household security.

7. Assisting in cooking as well as serving meals and drinks to guests.

8. Arranging the table for serving meals.

9. Drawing household budgets, Keeping wine cellars and having knowledge regarding fine wines.

10. Possession of excellent public communication skills.

11. A passion for serving guests and collaborating with other staff.

12. Ability to work under pressure and for long unscheduled hours.

13. Excellent managerial and supervision skills.

F&B ASSOCIATE at J W MARRIOTT, MUMBAI

March 2002 - February 2003 (1 year)

1. To help constantly monitor the restaurant diary ensuring all information is recorded correctly.

2. To ensure that you give exemplary hospitality to the guest at all times.

3. To ensure that orders of food and beverage are served promptly in accordance with hotel standards.

4. Ensuring revenue is maximized through correct billing and accounting procedures.

5. To report all faults to the Restaurant Manager.

6. To display a pro-active and innovative approach to skills development and standards enhancement with

your team.

7. Ensure communication procedures are effective and efficient on a day to day basis, so that service

standards are not compromised.

8. To be able to act with initiative, planning for the future and possible consequences.

9. Being pro-active in getting things done and exceeding expectations of both guests and colleagues where

possible.

10. To develop interactive customer relations and to be aware of any possible future requirements. To relay

such information and ideas to the Restaurant Manager for the enhancement of customer expectation.

F&B FACULTY ASSOCIATE at KOHINOOR IMI LONAVALA

February 2001 - August 2001 (7 months)

1. Helping F&B Faculty, In Piratical arrangement.

Tr.STEWARD at HOTEL AMBASSADOR, MUMBAI

December 1998 - January 2001 (2 years 2 months)

1. Assisting Waiters & Sr waiters in Their work & learning Opening, Closing, Menu learning, Indent Pick up

tally, Restaurant Store inventory & stock update, linen check,inventory & pickup as per requirement

BUFFET STEWARD at SWEET HEART RESORTS. LONAVALA

August 1997 - October 1998 (1 year 3 months)

1. Prepare Buffet for B/fast, Lunch & Dinner, Closing after everything is done

STCW Courses

Personal Safety and Social Responsibilities (PSSR).

Fire Prevention and Fire Fighting (FPFF).

Elementary First Aid (EFA).

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Personal Survival Techniques (PST)

Skills & Expertise

OPERATING SYSTEMS

MS Dos, Windows 95,WinHMS, Showmen, Micros, Fidelio & IDS

PROFESSIONAL SKILL

Pre-opening, Hospitality Industry Hotels, Hospitality Resorts, Food & Beverage Hotel Management Restaurants,

Front Office, Banquets, Hospitality Management, Fine Dining Revenue Analysis, Menu Development Catering,

Cuisine, Restaurant Management, Culinary Skills Customer Service Recipes, Cost Control & P&L Revenue

Analysis.

Education

Don Bosco High School 52%

MHSB

S.S.C, 1993 - 1997

Activities and Societies: Sports, Drama, Music & Internet Surfing.

Interest

Music, Learn New Things In Computer

Passport Details

Passport No. : J8310126

Place of Issue : Pune

: 11th July 2011

Date of Issue

: 10th July 2021

Date of Expiry

Personal Profile

Prakash Ganesh Karkera

Name :

28th Jan 1979

Date of Birth :

Sex : Male

Marital status : Unmarried

Languages known : English, Hindi, Marathi and Tulu

Permanent Address : New Pangare Society, Room No.6, Behind Laxmi Saw Mills,

Lonavala, Dist-Pune, Maharashtra – 410401.

Declaration

I here by inform you that all the above details are correct and true according to the best of knowledge.

Date

(Prakash Ganesh Karkera)

Place : Lonavla

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