Customer Service Human Resources
Resume:
Janelle Clarke
Central Islip, NY 11722
*******.*********@*****.***
CAREER OVERVIEW
Dynamic, dedicated and results-driven Database Administrator with proven track record of achievement within
the database development environment. Extensive background in application development, database
management, database report writing and analysis and training/ development.
TECHNICAL SKILLS
Operating Systems: Windows and UNIX.
Programming Languages: SQL, T-SQL, HTML, Java Script, PHP, ASP.NET
Software Applications: MS Office, Microsoft Reporting Services, Dreamweaver, Crystal Reports,
ProClarity, PeopleSoft Academic Module and SQL Server
PROFESSIONAL EXPERIENCE
SUNY at Stony Brook, Stony Brook, NY Nov 2006 – Present
Assistant Registrar for Administrative Support and Studies
• Produce reports detailing student’s information for individuals, departments and government agencies using
PeopleSoft Query tool and Microsoft Reporting Services. These reports include an analysis of the academic
achievement of students, analysis of specific student groups, analysis of historic enrollment information and
projections of course demands and enrollment.
• Developed and maintains a reporting system that is accessed by departments using Microsoft Reporting
Services.
• Acts as the University’s Data Custodian in providing data access it individuals in PeopleSoft and Microsoft
Reporting Services.
• Provides enrollment information to the National Student Clearing House on a monthly basis and
troubleshoots any enrollment discrepancies.
• Provides customer service support in the Registrar’s Office to the University’s community.
Albert Einstein School of Medicine, Bronx, NY Mar 2003 – Nov 2006
Data Center Administrator
• Modified the division’s database systems and introduced new applications for data collection.
• Coordinated all reporting for $3 million dollar state grant.
• Created small web applications to increase the productivity and accuracy of data entry staff.
• Managed the accuracy of three data analysts.
• Trained users on various division wide software application
• Assisted in system administration duties which included creating user and email account management.
• Developed numerous graphical user interfaces and reports for medical staff using proprietary software
and web development.
• Managed clinic census of over 4,000 patients and eleven clinics that included patient movements and
patient demographics.
VOLUNTEER EXPERIENCE
Wilfred Vernon Clarke Memorial Fund, Inc., Brooklyn, NY Jul 2008 – Aug 2011
President (Volunteer)
• Assisted in the formation of the nonprofit organization which included creating bylaws, filed for 501 3c
status, organized fundraising projects and managed a team of 25 volunteers.
• Raised over $30,000 within four years for student scholarships
• Created the website for the organization.
Guyanese Nurses Association of America, Brooklyn, NY Jan 2005 – Mar 2011
Web Designer and Office Assistant (Volunteer)
• Developed organization's website.
• Assisted in creating monthly financial reports in Excel which summarized monthly activities for the
organization.
EDUCATION
SUNY Stony Brook, Stony Brook, NY May 2010
Masters of Science, Professional Studies
• Concentration: Human Resources
New York Institute of Technology, Old Westbury, NY May 2001
Bachelor of Science, Business Administration
• Concentration: Management of Information Systems
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