Sales Customer Service

kevin adams

Fragrance Consultant at Sephora

******@*****.***

Summary

Tenacious, direct, motivated. My experience in a wide range of positions endowed me with the ability to

navigate nearly any situation. I have a fine tuned ability to learn and apply new techniques and information. I

have over ten years experience in sales both retail and commercial. I am a master of client service with the

ability and desire to train and develop those around me. I will continue to expand my knowledge of fragrance

composition, development and application to perfect my own approach to evaluating any clients needs. By

strategically sharing this knowledge I intend to change the way people think, feel and buy and sell perfume and

cosmetics.

Experience

Certified Fragrance Consultant at Sephora

July 2011 - Present (2 years 2 months)

I listen to clients requests and concerns by researching the composition of their previous fragrances or

existing wardrobe. I then deduce what notes they are partial to. Once a consistent heart or base note is

established I cross-reference these notes with the clients preference with regards to tone and intensity. This

process would be simple except for the fact that every client is different! This takes a great deal of patience

and attention to detail. Once two or three suitable selections are made, I must monitor the development of

each fragrance on the clients skin. I attempt to predict which notes are being absorbed and which notes are

amplified by the clients inherent chemistry. Again this is tricky because the possibilities are infinite. Some

bright floral notes literally die. Some sweet fruits turn sour. Some bitter woods may soften or become sweet.

During this process I also monitor the clients reactions and feedback. All of these things are taken into

consideration when selecting a fragrance that the client will be happy with.

Driver assistant at Dr. Pepper Snapple

November 2009 - July 2011 (1 year 9 months)

Duties include:Assisting drivers with delivery and removal of Snapple Vending machines and refrigerators.

Navigating and planning routes for daily workload.

Liaising with customers and third-party distributors in coordinating pick-ups and deliveries.

Production Assistant at Saveonscents

January 2007 - January 2009 (2 years 1 month)

Save on Scents.com is a division of Roy New York. Located in the heart of New York, they serve a variety of

industries including Soap Makers, Candle Manufacturers, Toiletry Producers and Retail Outlets.

Their service area is World Wide.

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As a member of the production department I worked diligently to maintain a premium standard of

consistency for each fragrance batch. All orders are prepared according to company formulas and regulations

for quality control. Worked with their perfumers closely with our quality control department to ensure

consistency and accuracy.

Department Manager at Walmart

June 2002 - July 2006 (4 years 2 months)

Any and all price changes. Make sure all recalls are off the sales floor and accounted for. Any orders that

need made to keep shelves full. Any new merchandise that comes in needs to be put out on floor and any

overstock put in backroom and inventoried. Make sure all modulars are set and all endcaps are set according

to corporate planning. Make sure you have all merchandise for sales tab and it is out and marked. Build any

displays which may be needed.

Production Manager at Biznetcard.com

January 2000 - January 2001 (1 year 1 month)

1. Overseeing the production process, drawing up a production schedule;

2. Ensure planned KPI’s of efficiency and performance are met or exceeded.

3. Ensuring that the production is cost effective;

4. Ensure implementation and evolution of safety procedure.

5. Monitoring the production processes and adjusting schedules as needed;

6. Monitoring product standards and implementing quality-control programs;

7. Implement and drive continuous improvement activities through implementation of change management

process and best practices.

8. Liaising among different departments, e.g. Suppliers, managers;

9. Optimize resource utilization by implementation of an effective production organization.

10. Working with managers to implement the company's policies and goals;

11. Ensuring that health and safety guidelines are followed;

12. Ensure coaching and development of resources to meet business’s objectives.

13. Supervising and motivating a team of workers;

14. Reviewing the performance of subordinates;

15. Develop and track improvement in reduction of planned dh hours.

16. Coordinate, set up and implement standard operating procedure for all production operations.

17. Making sure that products are produced on time and are of good quality;

18. Manage the adherence to prescribed procedures to ensure first pass quality meets or exceeds planned

goals.

19. Working out the human and material resources needed;

21. Drafting a timescale for the job;

22. Estimating costs and setting the quality standards;

23. Track competencies of subordinates and provide leadership and development as required to achieve the

objectives.

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Instrumental in developing training and maintenance manual for manufacturing equipment.

Administrative Assistant at BIznetcard.com

January 1999 - January 2000 (1 year 1 month)

Answered phones, scheduled appointments, customer compensation, billing, expediting of special orders and

quotes.

Certifications

Certified Fragrance Sales Specialist

Certification Advisory Board of The Fragrance Foundation April 2013

Skills & Expertise

Microsoft Office

Marketing Strategy

Editing

Event Planning

Photoshop

Microsoft Excel

Microsoft Word

Retail

Sales

Research

PowerPoint

Cosmetics

Social Media

Customer Service

Marketing

Social Media Marketing

Certified Fragrance Sales Specialist

Fragrance

Public Speaking

Film Production

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kevin adams

Fragrance Consultant at Sephora

******@*****.***

Contact kevin on LinkedIn

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Contact this candidate