Human Resources Customer
Resume:
Phone 727-***-****
E-mail:
***************@*******.***
Doral, FL 33178
Isabela Koehler
Education August 2005- May 2007 University of Florida Gainesville, FL
Bachelor of Arts in International Relations/Political Sciences
August 2003- July 2005 Saint Petersburg College Clearwater, FL
Associate of Arts in Social Sciences-Dean's List
Work
Experience Harvard University -Harvard Human Resources
Cambridge, MA
Recruiting Coordinator
November 2010-December 2011
Started as a Contract Recruiting Coordinator, then hired as a full-time
employee
Screened a large volume of incoming resumes
Managed multiple Human Resources projects
Served as first point of contact for new hires
Organized multiple office events
Bain and Company Inc.
Boston, MA
Temporary Recruiting Assistant
August 2010-October 2010
Managed recruiting events for Ivy league schools and coordinated the
logistics for over 10 events
Served as a first-line contact for recruits
Implemented marketing strategies to attract, retain, and recruit top talent
candidates
American Express
Ft. Lauderdale, FL
June 2007-August 2010
Team Leader- Responsible Lending Actions
February 2008-August 2010
Managed a team of 14 Credit Analysts responsible for communicating adverse
credit decisions to customers.
Led the interview and hiring process of new Analyst in the department
Coordinated the training deployment of incoming Analysts to ensure readiness
to handle the incoming workload
Provided individual coaching to optimize performance relative to specific
process metrics such as customer satisfaction and productivity
Provided input on risk management policies and procedures, and coordinated
the deployment of these policies and procedures
Managed employee relations matters and individual performance reviews
Leadership Path Participant
June 2007-February 2008
Participated in a leadership development program designed to develop and
prepare select high-potential employees for a Team Leader role within
American Express.
Participated in extensive training and job shadowing to learn the end-to-end
American Express business processes and the soft-skills necessary to become
a successful Team Leader
Serviced inbound/outbound customer telephone calls in order to better
understand Customer Care Professionals and how to provide extraordinary
customer care
Built mentoring relationships with senior leaders across the servicing
network
Coached low performing Customer Care Professionals and motivated them to
improve performance
Trainings & Cornell University: Financial Management Certificate (Mastering the Time
Certificatio Value of Money, Making Capital Investment Decisions, Understanding Financial
ns Statements, Using Ratio Analysis to Evaluate Financial Performance)
American Express: Authentic Leadership; Crucial Conversations; Situational
Leadership; Personal Presence; Strategic Influencing; Extraordinary Customer
Care; MS Excel and Powerpoint
Memberships Former member of the American Express Association of Hispanics Organized to
Raise Awareness.
Former member of the National Society of Hispanic MBAs (NSHMBA).
Former Vice President of the Brazilian Student Association at the University
of Florida.
Former member of the Hispanic Student Association at the University of
Florida.
Languages Fluent written and verbal communication in Spanish and Portuguese
Contact this candidate