Project Manager Customer Service
Resume:
Ryan Novatnack
Erie, PA *****
Objective
To continue my growth in the operations/supply-chain industry by utilizing my managerial and leadership skills combined
with my customer obsession.
Summary of Skills
• Flexible team player who effectively prioritizes multiple concurrent projects.
• Strong analytical thinking with demonstrated talent for identifying, scrutinizing, improving, and streamlining
complex work processes.
• Result-driven achiever with exemplary planning and organizational skills, with a keen attention to detail.
• Exceptional communicator who effectively conveys information orally and written.
• Goal-oriented leader who maintains a productive climate and confidently motivates and coaches employees to
meet high performance standards.
Relevant Experience
• Recipient of the first Amazon Regional Kaizen Award for 2012. Process improvements were validated with an
operational savings of $316,000.00 yearly.
• Developed the Stow Operational Manual for the inbound department of Amazon, ABE2 facility.
• Developed and implemented training curriculum for the outbound department at Exel, THD facility.
• Increased departmental performance by 15% and quality metrics by 23% in 8 weeks at Exel, THD facility.
Operations Manager Exel Logistics, Breinigsville, PA 2012-Present
• Oversee all operations of the outbound department.
• Forecast and plan daily through-put goals.
• Maintain proper work flow balance between downstream departments.
• Manage all staffing requirements based on trending volume goals.
• Coach and develop Operations Supervisors to meet and maintain production standards and goals.
Area Manager Amazon.com, Breinigsville, PA 2009-2012
• Aid hourly associates by providing quality feedback, assisting and training, filling in as needed with production
duties, and maintaining a clean and organized work area.
• Provide a safe work area by identifying and addressing safety hazards, coaching associates to work safely at all
times, and participating in safety initiatives with other departments.
• Support daily management of department duties, including but not limited to allocating labor, leading meetings,
assigning job duties, and communicating with internal and external suppliers.
• Ensure successful area performance by tracking and reporting on labor hours and production goals.
• Maintain proper workflow between inbound departments, by understanding daily production goals and adjusting
balance accordingly.
Project Manager Albanese Greenhouses, Wind Gap PA 2000-2009
• Designed and implemented process improvements allowing for a larger volume of workflow and improved
customer service.
• Ensured all work sites complied with municipality safety standards and OSHA requirements.
• Created and developed an aquatic wholesale division of Albanese Greenhouses, which lead to an entirely new
revenue source.
• Designed efficient production models that eliminated unwanted cost and met customer demand.
• Collaborated with other greenhouse managers to define specific seasonal needs and adjust work accordingly.
• Maintained an accurate and comprehensive customer database of over 500 clients, allowing us to meet each set
of customer needs uniquely and fully.
• Designed quarterly work schedules and was responsible for all project time requirements.
• Established and monitored daily, weekly, and monthly project goals based on customer demand.
Other Experience
Head Asst. Wrestling Coach Muhlenberg College, Bethlehem, PA 2010-Present
Physical Education Teacher St. Joseph Regional Academy, Jim Thorpe, PA 2009-2010
Education
The Pennsylvania State University, State College, PA 1998-2000
Political Science
American University, Washington D.C. 1996-1998
C.LE.G. (Communication, Law, Economics, Government)
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