Sales Customer Service

L. LEANN LAMASTER

*** *. ***** ******, *********, IN 46064

317-***-**** • **********@*****.***

SALES PROFESSIONAL

PROFILE

Customer-focused sales professional with proven approach to developing new business and supporting top-

performing teams committed to achieving company objectives. Adept at evaluating industry trends and using

findings toward designing and executing innovative strategies to boost company leveraging in a competitive

market. Effective communicator and liaison, known for building strategic partnerships and alliances. Reputation

for integrity, dedication, and work ethic.

CORE COMPETENCIES

Profit Growth • Strategic Sales Planning • Process Improvement • Account Management • ROI • Presentations

Industry Research & Analysis • Conceptualization • Proactive Business Development • Outside & Inside Sales

Relationship Building • Problem Solving • Time Management • Decision-Making • Customer Service

PROFESSIONAL EXPERIENCE

F.C. TUCKER, INDIANAPOLIS, IN

REAL ESTATE AGENT,( AUG 2012-PRESENT)

• Coordinate appointments to show homes to prospective buyers.

• Confer with escrow companies, lenders, home inspectors, and pest control operators to ensure

that terms and conditions of purchase agreements are met before closing dates.

• Compare a property with similar properties that have recently sold to determine its competitive

market price.

• Contact property owners and advertise services to solicit property sales listings.

• Evaluate mortgage options to help clients obtain financing at the best prevailing rates and terms.

• Interview clients to determine what kinds of properties they are seeking.

• Review property listings, trade journals, and relevant literature, and attend conventions,

seminars, and staff and association meetings to remain knowledgeable about real estate markets.

• Advise clients on market conditions, prices, mortgages, legal requirements and related matters.

• Generate lists of properties that are compatible with buyers' needs and financial resources.

• Promote sales of properties through advertisements, open houses, and participation in multiple

listing services.

• Arrange meetings between buyers and sellers when details of transactions need to be negotiated.

• Coordinate property closings, overseeing signing of documents and disbursement of funds.

• Prepare documents such as representation contracts, purchase agreements, closing statements.

• Arrange for title searches to determine whether clients have clear property titles.

• Accompany buyers during visits to and inspections of property, advising them on the suitability

and value of the homes they are visiting.

Burkhart Advertising, Inc. – Alexandria, IN (MAY 2011 – June 2012)

Account Executive

Provided business development for new customers within a multi-county territory for outdoor advertising and

signage. Additionally managed existing customer base from a support and sales growth perspective.

Territory included 300 billboards plus bus shelters and TriVision bulletins.

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Transit advertising, including full bus wraps, posters and interior cards.

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Production, installation and maintenance, including neon signage.

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Design-build custom electrical signage services.

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Creative and logo development

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Yellowbook – Muncie, IN (2010-2011)

Media Consultant

Generating new sales for Yellowbook’s print media and website advertising for accounts within a targeted

territory.

• Achieving sales quotas and goals

• Generating new accounts as well as existing account management

• Maintaining high productivity standards

• Meeting print and online deadlines

• Educating and selling clients on advertising options and increasing their presence in all products:

Printed Directories, www.yellowbook.com (provides complete electronic advertising solutions for small,

medium, and large size businesses), WebReach (our search engine advertising product which lets you

reach potential customers on Google and Yahoo!)

Today’s Bedroom One - Anderson, IN (2007-2009)

Store Manager/Sales Professional

Applied strategic planning, prioritization, and project management skills toward consistently achieving critical

deadlines while maintaining high quality standards. Demonstrated strong communication abilities in effectively

procuring and cultivating new relationships. Effectively set goals, established priorities, managed resources,

and developed innovative sales strategies to maximize productivity, efficiency, and profitability. Contributed

dynamic information gathering, needs assessment, and analytical skills toward effectively and diplomatically

responding to client issues for timely resolution.

Selected Highlights:

• Earned numerous awards for outstanding sales and consistently exceeding quotas.

• W on all-inclusive trips from various manufactures on contests they ran for regions.

• Actively contributed to overseeing a diverse range of store locations, including merchandising entire

stores, managing weekly stock, updating cash flow, and handling finance approvals and contracts.

• Demonstrate high level of self-motivation in taking the initiative to identify, target and capture new

business through proactive research and unique business development methods.

• Tracked and monitored quartiles inventory counts and reported sales volume on my stores

• Mentored, trained, and motivated team members in all aspects of sales activities, in accordance with

company goals and objectives.

ADDITIONAL EXPERIENCE

Dillman’s Furniture – Muncie, IN (2006-2007) – Sales Professional

Today’s Bedroom One - Anderson, IN (1999-2006) – Sales Professional

Leath Furniture – Indianapolis, IN (1990-1999) – Floor Manager

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