Customer Service Executive Assistant
Resume:
Staci V. Wright
***** * ***** *** ********** Park, AZ Phone: 480-***-****
Email: ab9ns6@r.postjobfree.com
Objective: To provide excellent services and training with compassion and professionalism for an organization that values
hard work in its employees.
Professional Experience
2009-present University of Phoenix, Phoenix, az – Military Enrollment Advisor
Provided educational counseling, support, and outstanding customer service through admissions process and class
familiarization; management received several letters of appreciation from my customers.
Selected to train new hires on systems and processes, recognized with an award of excellence.
Converted paid leads 7.3% higher than the national average of the company.
Worked collaboratively as a positive team player.
2007-09 Oak grove technologies, Alexandria, VA - Project Analyst
Interviewed military personnel and wrote profiles about their careers for national website .
Supervised subcontractors, internal teams, and tracked progress on projects efficiently.
Facilitated client focus groups, generated statistical reports leading to contract renewal.
Created marketing material for the eLearning sector, used for promotional events.
Recruited, interviewed, and oriented qualified employees for new contracts.
Attended local and national events in support of SDVOB community; networked to create new opportunities for growth of the
company.
2006-07 SITESTAR, INC, Lynchburg, VA – Executive Assistant
Responsible for all communication between BBB, credit card companies, States Attorneys General, and other miscellaneous
complaining parties to maintain positive company image.
Ran and reconciled credit card reports.
Collected and determined settlement amounts on delinquent accounts.
1998-01 United States NAVY – Information systems technician
Held TOP SECRET/SCI Security Clearance.
Acknowledged for outstanding customer service and leadership skills.
Experienced in COMSEC equipment, UNIX, Windows NT, Secure Telephones and data devices.
Conducted trainings for new and transferred personnel on systems.
Education
2012 UNIVERSITY OF PHOENIX – Bachelor of Science in Health Administration
2006 MESA COMMUNITY COLLEGE – Associate of Arts in Fashion Merchandising/Marketing
Staci V Wright Resume Page 1
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