Customer Service Technical Support
Resume:
CHRIS THOMPSON
Tulsa, OK 74136
************@*****.***
Objective: To obtain a position in technical support where I can show my
10+ years of experience with troubleshooting and diverse knowledge of
industry experience.
Please visit: http://www.onforce.com/servicepro/74218 for reviews of my
work
Professional Experience
06/03/13---Present SMG Tulsa http://smgworld.com/
IT Technician
. Provide technical support for SMG employees and clients
11/26/2012-05/27/2013 Strong-Huttig Public School
http://strong.k12.ar.us
Part-time History Teacher/Part-time Tech Coordinator for district
. Teach Social Studies subjects to 7-9 grade students four hours a day
. Do IT work two hours a day and after school
08/13/2012-11/18/2012 Schwans Home Service
http://www.schwans.com
Route Sales Representative
. Sell frozen food to customers
10/17/2011-08/05/2012 Apple Inc. http://www.apple.com
At Home Advisor
. Provide Technical and Customer Support to Apple computer users
05/24/2011-10/14/2011 Ada Coca-Cola Bottling Company www.adacocacola.com
Merchandiser
. Merchandise Coca-Cola products in Atoka and Coalgate OK
08/16/2010-11/22/2010 WPS Inc. Information Engineering
Desktop Engineer
. Provided technical support for WPS Inc. clients
. Windows 2000, XP, 7
. Managed email, websites, and all hardware & software problems
. Worked with various businesses and customers fixing problems on-site
and via remote login support program
. Installed and repaired Wi-Fi for various school districts
01/11/2010-05/26/2010 PRC Call Center www.prcnet.com
Technical Support Representative
. Provided technical support for consumer DSL customers via inbound call
center
. Used remote-access software to access customers' pc's to conduct
troubleshooting/virus removals
08/12/2008-12/18/2009 Moyers Public School www.moyers.k12.ok.us
HS History Teacher/IT Director/Technician
. Teach high school history/social science classes
. Junior class co-sponsor
. Technology Director
. Provided training to teachers for IT equipment/software and technical
support for the technology equipment at the school
05/27/2008-06/09/2008 Smartech & Associates
Hardware Replacement Technician
. Replaced hardware in customers' computers and other technology
equipment
. Performed anti-virus removals
. Walked customers through troubleshooting techniques as well as
remotely access their files
04/23/2008-Present www.Onforce.com
Service Provider
. Provide information technology support to customers at their place of
employment and their residence
. Install Wi-Fi units, modems, and other internet hardware
. Perform malware, spyware, and virus audits/scans on pc's for customers
12/01/2004-10/08/2007 Mack Alford Correctional Center
Correctional Teacher I
. Maintain and run Windows 2000 Server and Windows XP Pro workstations
computer lab with GED preparation software and teach GED coursework to
adult inmates and other duties as assigned by supervisor
11/12/2004-01/16/2006 Qualxserv Technology Service
Qualxserv Service Partner
. Replace computer hardware in client computers on a break/fix basis
. Troubleshot all hardware and software problems
. Performed anti-virus scans/virus removals
10/06/04-11/11/2004 Smartsource, Inc. Technical Staffing Solutions
Technical Contractor
. Performed computer programming, software development, systems
analysis, professional engineering, consulting, technical writing or
other specialized technical work as directed by employer for
employer's clients using own discretion and independent judgment
07/07/2003-05/04/04 Sykes Enterprises Inc.
L1 Technical Support Agent
. Implemented troubleshooting techniques on customers' pc's
. Malware/virus scans/removals on customers' pc's
. Trained/helped other L1 technicians when needed
10/15/2000-08/02/2002 Sykes Enterprises Inc.
Computer Hardware Technician
. Installed various hardware and software on customers' pc's
. Malware/virus scans/removal on customers' pc's
. Used remote access software to logon to customers' pc's and do
troubleshooting on their pc's
. Troubleshot Toshiba notebook and desktop computers and got them to an
up and running state
Education
December 2007 East Central University Master's Degree Secondary Education-
Educational Technology option
April 2004 Oklahoma State Department of Education Teaching certificate
#219252 History grades 6-12
July 2001 East Central University B.A. History/Sociology
Certifications
. February 2013 Six month provisional Arkansas teaching license
. November 2010 CompTIA A+
. November 2004 Dell Certified System Expert DCSE Associate Desktop 2003
. November 2004 Dell Certified System Expert DCSE Associate Portable
2003
. SBC DSL Internet Service
. MSN Internet Access Customer Service Representative
. Toshiba Hardware Training
Currently Working on CompTIA Network+ and Security+ certifications
References available upon request
Contact this candidate