Customer Service Representative
Resume:
Koshia Phillips
**** ******** *****, ******, ** *0708; 443-***-****; **************@*****.***
PROFILE
Nine years’ experience as a Customer Service Representative, Receptionist, and Mail Clerk. Excellent
customer relations skills including trouble shooting and resolving customer concerns with a keen sense for
their concerns and feelings. Acknowledged by past employers as a team player who possesses a strong
work ethic. Recognized by peers and management as a total customer services professional.
SKILLS:
MS Office: Word, Excel, PowerPoint, Outlook Works well under pressure
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Internet research and email Quick learner
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Office equipment including mail Hard working and reliable
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Binding documents Travel arrangements
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Excellent customer service Organized
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EXPERIENCE:
Merrill Legal Solutions, Washington, DC 10/2008 10/2011
Ricoh, Bethesda, MD 10/2006 09/2008
Associate Mail Clerk/Receptionist
Acted as lead receptionist answering phone, taking messages and greeting visitors
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Assisted attorneys, law clerks, and support staff
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Delivered filings to Federal and District courts in Washington, DC
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Operated and maintained mail room equipment and associated databases including processing,
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logging, distributing and sorting incoming and outgoing mail
Operated and managed copy center and scanned and emailed documents
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IKON, Alexandria, VA 09/2005 09/2006
Field Support Representative
Traveled to various IKON locations throughout the region and provided office support
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Operated and managed the copy center and mail room
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Maintained billing logs and reports for clients and mangers
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Assisted with setting up new locations and oversaw the work flow of those operations
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Belcan Corporation, Gaithersburg, MD 06/2001 08/2005
Mail Clerk/Receptionist/Call Center
Operated and managed the mail room
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Answered 200 300 calls a day, forwarded calls and took messages as needed
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Greeted visitors and provided them with excellent customer service
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Montgomery College, Rockville, MD 05/1999 05/2001
Administrative Support/Registration Clerk
Registered new students in the continuing education school
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Checked student visas and other documents
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Provided office support including: email, faxing, copying, and mailing
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Kmart, Gaithersburg, MD 06/1996 08/1997
Customer Service Representative
Answered customer inquiries and resolved their problems and concerns
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Provided exemplary customer service
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EDUCATION:
DEGREE PROGRAM: BUSINESS MANAGEMENT
Montgomery College, Rockville, MD
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