Customer Service Health Care

Sander Ulysse

*** ********* ******. *** * Dracut, MA 01826. (773) 263-

****.*********@*****.***

Objective:

Obtain Customer Service position that would utilize organizational and

interpersonal skills to

secure an position.

Education:

Southern Illinois University Carbondale

Carbondale, IL May 2013

Bachelor of Science, Health Care Management, Concentration Marketing

Experience:

NeuroRestorative

Carbondale, IL

April, 2013

Life Skills Trainer

. Developed skills for clients to use for everyday living situations.

. Developed interpersonal skills, assisted clients with community

outings

. Demonstrated great responsibility, in their overall well -being of

the clients.

NeuroRestorative

February 2013

Internship -Clinical Information Analyst

. Attend agency based meeting or training addressing policy updates,

resolving tenant complaints and troubleshooting employees relations

. Facilitated high volume of calls addressing the Satisfaction Surveys.

. Training In Microsoft Outlook Calendar.

SIU Intramurals Sports Office

August

2011-May 2013

Official, Supervisor

. Develop selling the top of the line products for a leading consumer in

Apparel

. Specialized in offering the very best service experience to customer

. Develop sales relationships and provide the products and services

Necessary to meet the customer's lifestyle needs

SIU Campus Mail

August 2011-May 2013

Student Mail clerk

. Sorts' incoming mail for distribution and dispatches outgoing mail.

. Stamps date and time of receipt on incoming mail.

. Operate mailroom equipment such as postage meters, mail sorting

machines, scanners, mail sealers.

Skills:

Microsoft Word and Microsoft Excel Interpersonal

Skills Team Player

Excellent communication skills

SPSS Work Independent

Extracurricular Activities:

Black Male Roundtable

August, 2010-May 2013

. Participated in fundraiser and corporate trips

. Participated in career related workshop

Phi Beta Sigma Fraternity Inc. Delta Tau Chapter

Spring, 2006-May 2013

. Appointed Financial Officer, Scheduling Officer, Sergeant of Arms

and New Member trainer; Helped generate new ideas for events

SIU Student Health Care Management Association

Fall 2012-May 2013

. Participated in fundraiser's: New member Bake Sale, Sports Concession

Stand

. Take part in a new member committee

Health Care Management Courses:

Lean Six Sigma Health Care Legal

U.S. Health Care Systems

Medical Terminology Health Care Finance

Health Care Analysis and Evaluation

Health Care Supervision Quality Control in

Healthcare Marketing for Health Care Organization

REFERENCES: Available on request

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