Manager Management

TREVOR M. GREEN

*** * **** ****, ******, California 92604

949-***-**** • ******@*************.**

DIRECTOR OF IT

• High-level executive with 20+ years of expertise in managing technology, performing wide-ranging

functions encompassing comprehensive technical analysis, planning, regulatory compliance, and daily

operations for large corporations such as TBWA\Chiat\Day.

• Effective communicator excelling in client & vendor relations and professional IT staff management.

• Excellent knowledge across a broad spectrum of computer based technology including Microsoft, Novell,

Linux and Apple OSX.

• Sharp analytical skills used to complete large project rollouts, client/vendor contracts and other time-

sensitive projects.

• Ensure compliance with rules and regulations, including Sarbanes-Oxley.

IT Operations • Budgeting • Project Management • Staff Management, Development • Deadline Management

• Sarbanes Oxley • Systems Implementation • Productivity Improvements • Cost/Benefit Analysis

• Research and Development • Networking and Security • Strategic Planning • Enterprise Solutions

PROFESSIONAL EXPERIENCE

TBWA\CHIAT\DAY, AN OMNICOM COMPANY, Los Angeles, California • 2004-2013

Los Angeles office of TBWA Worldwide Network generating $1.8B in annual sales as an Omnicom subsidiary.

IT DIRECTOR

Responsible for overseeing and managing all IT related aspects of the Los Angeles and Nashville offices. Responds

to the needs of over 800 users in Los Angeles, the largest office in company’s global network, and around 20 in a

smaller satellite operation in Nashville. Provide a leadership role in the delivery of high quality Information Technology

strategy services. Interact with and make presentations at executive and senior management levels. Manage the

daily operation of the IT department and coordinate projects and activities with other departments in the company.

Coordinate the activities of the infrastructure team in ensuring: maximum uptime, adherence to backup policies and

regular security checks. Create and manage IT budget for Los Angeles office. Manage financial leases pertaining to

IT equipment and liaise with the CFO for major financial decisions. Implement and enforce IT related policies both on

a departmental and a company wide basis. Develop and maintain productive relationships between IT department

and business units and analyze organizational technology needs and capabilities. Recruit and select staff and

facilitate ongoing training and development. Maintain hands-on involvement with some technical processes in a

support and guidance capacity for department employees. Manage relationships with IT vendors and negotiate

pricing structures. Define hardware, software and font acquisition policies. Develop programs and databases to meet

the immediate needs and requirements of the IT department. Ensure Sarbanes-Oxley compliance, follow and enforce

policies, perform quarterly testing.

Financial Highlights:

• Negotiated a decrease in the BT Telepresence contract for 2013 resulting in a net savings of $150K for

the year.

• Consistently reduced the leasing costs of equipment over the last 5 years by eliminating waste and

creatively changing hardware platforms to better suit the needs of users.

•

• Operational Highlights:

• Eliminated department’s previous perception of providing bad service by implementing a call logging

system, prioritizing staff workload and personally handling time-sensitive projects.

TREVOR M. GREEN • Page 1 • ******@*************.**

• Designed and implemented an asset management solution for all the agency’s technology based assets

(including software licensing).

•

• Technical Highlights:

• Project managed the roll out of a Cisco based VOIP telecoms solution (Call Manager and Unity) in

addition to a Cisco Telepresence room.

• Implemented a Cisco Meeting Place solution to handle voice conferencing and in doing so reduced the

companies spend with AT&T and Intercall by $150K per annum.

• Replaced an old faxing solution with a Faxcore solution and coupled with a change in service provider

managed to save the company around $25K per annum.

•

ELECTRON HIGHWAY (PTY) LIMITED, Johannesburg, South Africa • 1994-2003

A long established, highly regarded IT company providing specialised business process management (BPM)

product applications and support services to small and medium sized companies. Services include supply of

computer hardware and software, management of turnkey projects (encompassing business analysis, design and

implementation), end-user support, security management, disaster recovery, network management and

administration.

FOUNDER AND MANAGING DIRECTOR

Initially joined TBWA Hunt Lascaris as IT Manager. Identified a need within the rapidly expanding organisation for

the establishment of a dedicated company to service the group’s IT requirements. Assumed responsibility for

establishing Electron Highway, as an IT service provider initially for the TBWA group in South Africa, and

subsequently expanded the client base to include companies outside of the group. Responsible for growing the

company from a greenfield venture into a consistently profitable operation, predominantly through word of mouth

recommendation and repeat business. During this time acquired majority shareholding in the company and diluted

equity among subordinates as an incentive and reward for commitment and long term contributions.

Managed all internal office administration functions as the direct supervisor of a 17-member staff ranging from an

Operations Manager to a receptionist. Orchestrated all financial controls such as: billing, accounts receivable,

accounts payable, payroll, general ledger, fixed assets, account analysis, month-end reporting, cash flow

management, VAT and other tax reporting and compliance duties. Delivered key primary support for financial, sales

and technical personnel. Responsible for planning, structuring and negotiating major contracts handled by the

company and worked with the Operations manager in deploying the technical resources for the contracts

undertaken by the company. In charge of recruitment and selection of staff and provided support, expertise and

guidance for the existing senior technical staff in determining and implementing corrective action.

Operational/Financial Highlights:

• Developed a software application to address the call management function of the company which grew to

include other key operational functionalities such as asset management, manpower costing, customer

relationship management, IT management capabilities and human resources administration. This

application attracted the interest of the existing client base and was marketed and sold on a broader

scale.

• Achieved profitability in the first year of business and a minimum of 20% increase in profit on a year-by-

year basis in the subsequent 5 years of operation.

• Instituted an in-house customer service training program and customer feedback process, which resulted

in a significant increase in customer satisfaction experience.

EARLY WORK EXPERIENCE

(1990 – 1993)

After postgraduate university studies, undertook contract work for large South African companies such as Auto &

General (short term insurers) and Hoskens Consolidated Investments.

EDUCATION

Attended University of the Witwatersrand, Johannesburg, South Africa 1987

2

1989 – 1990 Prepared a research report on programming user interfaces using constraint based programming

language

1988 Bachelor of Science (Hons) in Computer Science

1987 Bachelor of Science in Computer Science

TREVOR M. GREEN • Page 3 • ******@*************.**

Contact this candidate