Training Customer Service
Resume:
JUSTIN LEE SMITH
**** ******* **. ****** ***** House, VA 23002
********@***.*******.***
Qualifications
Expert in development and delivery of highly complex training programs and related materials in support
of customer training objectives including but not limited to:
* Expert knowledge of the principles, methods, and techniques used in the development and delivery of
training programs;
* Expert knowledge of relevant software and computer equipment as required;
* Strong presentation and communication skills;
* Ability to evaluate effectiveness of training programs;
* Ability to serve as technical team or task lead;
* ABIC Instructor certified
Professional background in Aerosonde (Block G), Shadow (RQ-7B) unmanned aircraft systems, technical
writing, technical training, aircraft maintenance, aircraft troubleshooting, various aircraft avionics
equipment, inventory/material management, and customer relations.
* 9+ years combined experience inspecting, repairing, testing, troubleshooting, wiring, writing technical
procedures and maintaining aircraft systems supporting Aerosonde (Block G), Shadow (RQ-7B)
unmanned aircraft system and OH-58(D) Kiowa Warrior helicopter, as well as small engine repairs. I
have extensive knowledge in Army Technical Manuals and various Department of Defense regulations
governing technical documentation development and maintenance.
* Possess an active government Secret Security Clearance last adjudicated in July 2005
Work History
Field Service Representative AAI Corp. Ft. Pickett, VA 10/29/2012-Present
* Evaluate training methods and recommend changes/improvements to ensure efficient and effective
qualification of students.
* Develop and present formal training courses and materials. Conduct training task analysis. Assure that
uniform and efficient training and publications processes are applied on assigned programs.
* Inspect and assemble new aircraft.
* Maintenance and Crew Chief Qualified.
* Deployed in Afghanistan as Customer Service Representative providing the necessary equipment and
products to the Customer by utilizing requisitions and concurrent Standard Operating Procedures.
Senior Training Instructor General Dynamics Ft. Huachuca, AZ 10/16/2010-10/22/2012
* Manage all equipment maintenance to guarantee availability for training.
* Serve as a building custodian to promote a safe and conducive learning environment.
* Training Facilitator (Instructor/Writer) responsible for instructing military and civilian personnel in the
skills necessary to repair, maintain, and emplace the Shadow (RQ-7B) Unmanned Aircraft System which
consists of Ground Control Station, Ground Data Terminal, Tactical Automatic Landing System, Arresting
Gear, Remote Video Terminal and Aircraft Launcher.
* Update course documentation on regular basis to ensure compliance with current Technical Field
Notices (TFN’s).
* Evaluate the effectiveness of training by observing and evaluating current instructor cadre per current
Standard Operating Procedure (SOP).
* Significantly improve safety by acting as the independent observer of training leading to zero safety
mishaps.
* Perform site inspection prior to commencement of training to ensure safe and suitable daily operation.
* Review logbook (UASI/ELAS) daily to ensure all Unmanned Aircraft System equipment has been
inspected and properly signed off.
* Setup simulation room to allow students to perform real world tasks without the real world risks;
running full simulation of the Shadow Unmanned Aircraft System.
* Vastly contributed to the highly visible transfer to Army Learning Concept 2015.
* Facilitated and coordinated with the Department of the Army Civilian (DAC) supervisor/Government
Representative for training events.
* Prepare and present platform and hands on instruction. Prepare all training materials, such as, but not
limited to course outlines, manuals, background materials, workbooks, handouts, completion certificates,
course assessment forms, study guides, and training aids.
* Demonstrate effective presentation and communication skills. Continuously receive high markings on
all quarterly evaluations by Task Leads.
* Highly recognized as a subject matter expert on the Shadow Unmanned Aircraft System.
* Created, presented, and implemented Power Point wiring schematics, block diagrams, and student
handouts that greatly changed the face of the course, resulting in a much better understanding of the
material being presented.
Sr. Training & Development Specialist General Dynamics Ft. Huachuca, AZ
10/16/2010 – Present
* Assistant team lead, reported instructor attendance, leaves, appointments, absence away from site to the
Team Lead. Facilitated and coordinated with the Department of the Army Civilian (DAC)
supervisor/Government Representative for training events.
* Training Facilitator (Instructor/Writer) responsible for instructing military and civilian personnel in the
skills necessary to repair, maintain, and emplace the Shadow (RQ-7B) Unmanned Aircraft System which
consists of Ground Control Station, Ground Data Terminal, Tactical Automatic Landing System, Arresting
Gear, Remote Video Terminal and Aircraft Launcher.
* Prepared and presented platform and hands on instruction. Prepared all training materials, such as, but
not limited to course outlines, manuals, background materials, workbooks, handouts, completion
certificates, course assessment forms, study guides, and training aids.
* Responsible for the operation of the One System Remote Video Terminal in support of our internal
video production crew to create training scenarios used to strengthen UAS operator training and ground
analyst.
* Demonstrate effective presentation and communication skills. I received high markings on all quarterly
evaluations by Assistant Task Leads.
Electronic Avionic System Repairer U.S. Army Fort Hood Killeen, Texas
6/31/2008-09/23/2010
* Operated and troubleshot electronic, avionic, and mechanical aspects of the Tactical Unmanned Aerial
Vehicle Shadow System (RQ-7B).
* Diagnosed malfunctions using technical orders, schematics, wiring diagrams, integrated test systems
and other test equipment.
* Planned and organized maintenance, flight operation, safety inspections, and crew coordination on the
aircraft, ground control stations, launcher, ground data terminal, and tactical automated landing system as
night shift lead.
* Maintained safe and healthy work environment by being proactive. Noticing issues and/or deficiencies
and removing them before they became a hazard.
* Supervised and assisted in aircraft ground servicing, and launch/recovery operations.
* Deployed with the Shadow System to Taji, Iraq for 12 months during this time frame.
Electronic Avionic Weapon System Repairer U.S. Army Schofield Barracks, Oahu, Hawaii
7/01/2005-06/30/2008
* Operated and maintained various avionics systems (ALQ-144 Infrared Jamming System, Ultra High
Frequency Radio System, Very High Frequency Radio Systems, Mast Mounted Sight Electro-Optical day
time camera and Infrared night time camera).
* Diagnosed malfunctions using technical orders, schematics, wiring diagrams, integrated test systems
and other test equipment.
* Planned, organized, and directed aircraft maintenance activities as an assistant shift lead maintaining 30
OH-58 (D) Kiowa Warrior Helicopters.
* Troubleshot, removed, replaced, and repaired faulty system wiring, electrical connectors, antennas,
transmission lines, and multi-conductor cables.
* Supervised and assisted in aircraft ground servicing, and launch/recovery operations.
* Deployed with the Kiowa Warrior to Kirkuk, Iraq for 15 months during this time frame.
Education/Training
* FSR Course for Aerosonde; AAI Corporation
* The Army Basic Instructor Course; Department of the Army
* UAV Systems Electronics Specialist/ UAV Systems Mechanical Specialist; Cochise College (4.0 GPA)
4 electives shy of receiving my Associates
* UAS Repairer for Shadow; Department of the Army
* Aviation Logistics School; Department of the Army
* Shadow Unmanned Aircraft System Technical Maintenance Specialist Course; General Dynamics
* Electronic Principles Course; U.S. Army
* Knowledgeable with ELAS, UAS-I, Microsoft Word, Excel, Access, PowerPoint
Awards
* Army Basic Instructor Badge
* Army Commendation Medal (x3)
* Army Achievement Medal
* Army Good Conduct Medal (x2)
* Global War on Terrorism Service Ribbon
* Army Service Ribbon
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