Customer Service High School

Calshia Boyd

**** ***** ****** *** *• Raleigh, NC 27606•

Home: 919-***-**** •Email:*********@*****.***

Customer Service Representative

Customer Service Expert • MS Office “Power User” • Adept

Written/Verbal Communicator Key Skills`` Office Skills: Telephone &

Front Desk Reception • Customer Service • Filing Database & Records

Management • Executive & Administrative Support Reports & Spreadsheets

• Complaint Handling • Data Entry (70 WPM) Computer Skills: Word •

Excel • PowerPoint • Access • Visio • Outlook • Windows Vista/XP

Professional Experience

CVS/Call Center (Raleigh, NC) Pharmacy Specialist 7/2012-1/2013

• Trouble shooting members accounts. Verifying and Collecting payments from members.

• Ordering Medications for Medicare members

• Requires dealing with unpleasant, angry, or discourteous people, Includes exposure to

sounds and noise levels that are distracting or uncomfortable.

• Keeping detailed records while making no mistakes are not easily correctable and have

serious consequences, Requires making decisions that affect other people, the financial

resources, and/or the image and reputation of the organization,

Wal-Mart Inc. (Raleigh, NC) Sales Associate/Mid shift stock crew 7/2012-Current

• Excelled above average daily stock count for all departments.

• Great customer service skills for checkout.

Humana Insurance Call Center (Raleigh, NC) Pharmacy Technician 8/2010-5/2012

• Excelled in role requiring the ability to handle a variety of customer service and administrative

tasks and resolve customer issues with expediency. Receiving inbound calls while also targeting

outbound calls to ensure the quality of service provided.

• Demonstrated proficiencies in telephone within a high-volume environment. Calmed

upset/angry customers researched and rapidly solved problems and rebuilt client trust to

prevent the loss of key accounts.

• Led “cleanup” of company database and files. Restored organization to personnel,

financial and operational records and accelerated data input, processing and retrieval

times.

• Consistently praised by management for the quality and timeliness of reports, attention

to detail, exemplary customer service delivery and team-player attitude. Ordered

medications for active members.

Marion’s Pro Styles (Henderson, NC) Part – Time Hair Technician (Hair washer and Braider)

10/2011- 03/2013

• Washing client’s hair

• Cleaning up and coming in part time to braid and finalize quick weaves.

Wells Fargo (Raleigh, NC) Customer Support Specialist 6/2011-12/2011

• Consistently making outbound calls to employees to verify insurance benefits. Worked

as a team member to handle calls and to keep calls to a minimum talk time.

• Provided excellent service while assisting employees and building their trust to help

them with their insurance questions and needs. Short term assignment

Revlon (Oxford,NC) Line Picker/Returns 06/2009-05/2011

• Scanning returns to be processed including sending items to store for sell or stuck

via belt line

• Consistently using scan gun to pack and send orders as well as pallet wrapping

Education

• Northern Vance High School (Henderson, NC) High School Diploma, 2005-2009

• University Of Phoenix (Raleigh, NC) Bachelors of Science in Management,

2010-current

References

• Dwayne Anthony Supervisor 919-***-**** *************@***-***.***

• Carlton Perry Assistant Manager (Wal-Mart) 919-***-****

• Jenise McKoy Co-Worker 919-***-****

• Bettie Howard (Marion’s ProStyles) 919-***-****

Contact this candidate