Customer Service Sales Representative

C hristina R. Ramos ****~* Kent Dr. N Wilson, North Carolina 27893 252-***-**** ab9nny@r.postjobfree.com

Professional Experience

DILLARDS, RALEIGH, NC UNITED STATES

Retail Sales Representative, April 2013 – July 2013

• Ensured each customer received outstanding service by company standards.

• Aided customers in locating merchandise and provided an awareness of all promotions and advertisements.

• Executed the daily operational duties and day-to-day sales goals assigned by store management.

CONTINUING EDUCATION/PERSONAL DEVELOPMENT Student, Aug 2012 – May 2013

HOME INSTEAD SENIOR CARE, MISHAWAKA, IN UNITED STATES

Home Health/Personal Care Aide, Feb 2012 – May 2012

•Administered bedside and personal care, such as ambulation and personal hygiene assistance.

•Maintained records of client progress or services performed and reported changes in client condition to supervisor.

•Performed housekeeping duties, such as cooking, cleaning, washing clothes and dishes, and running errands.

APPLE VALLEY, INC., MISHAWAKA, IN UNITED STATES

Customer Service Associate, Aug 2011 – Feb 2012

•Described and explained use, operation, and care of merchandise to customers.

• Identified and recognized security risks, thefts, and prevented situations.

•Established prices of goods and tabulated bills using calculators, cash registers, or optical price scanners.

SAINT MARY'S COLLEGE, NOTRE DAME, IN UNITED STATES

Night Assistant, Aug 2010 – May 2011

•Greeted persons entering establishment, determined nature of visit, and directed them to specific destinations.

• Observed students to detect and report unusual behavior.

•Notified appropriate personnel for the need of facility maintenance and repair when necessary.

CONTINUING EDUCATION/PERSONAL DEVELOPMENT Student, Jan 2010 - Dec 2011

ST. JOSEPH COUNTY ADULT PROBATION, SOUTH BEND, IN UNITED STATES

Receptionist, Jul 2007 – Nov 2009

•Operated telephone switchboard, screened and forwarded calls, took messages, and scheduled appointments.

•Collected, sorted, distributed and prepared mail, messages and courier deliveries.

• Received payment and record receipts for services.

1ST SOURCE BANK, SOUTH BEND, IN UNITED STATES

Computer Operator II, Jun 2004 – Jul 2007 *Received Perfect Attendance Award - 2005

•Analyzed console instructions, error messages, and machine malfunctions to determine proper operating procedures.

• Informed systems and programming personnel of issues with job runs.

•Monitored and controlled work flow through job queues and console messages, as required or assigned, to ensure that

completion deadlines and production standards were met.

Education

WILSON COMMUNITY COLLEGE, WILSON, NC UNITED STATES August 2012-May 2013

IVY TECH COMMUNITY COLLEGE, SOUTH BEND, IN UNITED STATES January 2010-December 2011

*Completed coursework towards A.A. Degree: 36 credits - 3.0 GPA

Additional Skills

• Operating Systems: Windows XP, Mac 0SX, Solaris, UNIX, Linux, DOS, Novell 5.5 Software/Applications: Microsoft

Office XP, MS Word, MS Access, MS Excel, Outlook, PowerPoint, Turbo Tax. Typing Speed: 75 WPM

• Highly analytical thinker with demonstrated talent for identifying, scrutinizing, and improving work processes.

• Seasoned professional and energetic team player, who thrives in a multitude of environments requiring the skills to

effectively prioritize and juggle multiple concurrent projects.

• Results-driven achiever with planning and organizational skills, along with a remarkable degree of detail orientation.

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