Customer Service Office

Location:

Posted:

August 04, 2013

Kendra L. Cleamons

Baltimore, Maryland 21206-4217

*********@*****.***

Objective: To further utilize my personal qualities and professional attributes in administrative and

secretarial fields.

Highlights of

Qualifications:

Monitors and orders office supplies

Answered telephones, directed calls and took messages

Responsible for ensuring weekly timesheets are completed and maintained.

Assisted administrative coordinators in weekly orientation of the new clients

Operated office machines, such as photocopiers and scanners, voice mail systems and personal

computers

Responsible for ensuring that employee timesheets were correctly entered into company timekeeping

system

Sort and file records in the office as well as the business activities

Maintain and update department files

Sort incoming mail and kept a record of all outgoing mail

Seal and open envelopes by hand or by using automated equipment

Verify that items are addressed correctly, marked with proper postage and in suitable condition for

processing

Place incoming and outgoing letters or packages into stacks or bins based on destination or type

Lift and unload containers of mail or parcels on to equipment for transportation to sorting stations

Listened to and resolved complaints from customers and public

Excellent attendance and punctuality, outstanding customer service, able to meet strict deadlines

Exceptional organizational and communication skills

Work Experience:

Hazelwood Elementary Middle Office Assistant/Café Monitor/Security 2010-2013

Department of Social Services Receptionist/Office Assistant 2008-2009

DHR Office of Technology

of Human Services General Office Clerk/ Mail Clerk 2008-2009

Harbor City Donut Delight Stock/Sales/Food Prep/Cashier 2007

Centennial Caroline

United Methodist Church Hostess 2004-2007

Education

Thurgood Marshall High School Diploma June 2005

Academic Field of Study

Baltimore Studio Hair Design Certificate September 2006

Cosmetology