Manager Quality
Resume:
SUSIN WATSON
Corpus Christi, TX 78418
***********@*****.***
SUMMARY
** *****’ experience as a manufacturing supervisor. 5 years’ experience as a
manufacturing manager, and 2 years’ experience as a sanitation team leader. Excellent
rapport with people to provide visionary leadership impacting corporate and employee’s
personal growth. Specialties include high energy and proven ability to drive
organizations to achieve desired results through eliminating wastes.
Expertise includes
FDA 820 Process improvement Safety
GMP Quality ISO 13485
WIP Management Lean Manufacturing SQF
TECHNICAL SKILLS
Microsoft Office MP2 Maximo
JD Edwards Oracle APD Timekeeping
Production Control Reports Business Objects Lotus Notes
HEB BAKERY, Corpus Christi, TX
Sanitation Team Leader 2011 - Present
• Manages up to 17 employees in a 100,000 square foot facility and over 240 items
to clean on a Master Sanitation Cleaning Schedule to meet SQF standards.
• Reduced sources of contamination in the manufacturing processes by improving vacuum systems
and pan blowers to equipment.
• Implemented an improved cleaning technique by changing the chemical and from installing wall
mounts for chemicals close to machines that reduced cleaning time by 50%.
• Changed mixer sock from cloth to a unit that is easily changed without tools improved productivity
by 80%.
• Managed disciplinary meetings to correct behavioral problems resulting in reducing errors by
80%.
• Consistently achieved goals in managing two expense accounts consistently.
• Reduced safety incidents by 60% through behavior based observations
• Increased partner engagement by 70% through meetings and problem solving.
•
• HEB BAKERY (Continued)
1 Page
SUSIN WATSON
806 Ester Drive
Corpus Christi, TX 78418
***********@*****.***
• Maintained 6s standards that improved quality and productivity. Provides timely corrective actions
for weekly inspections and prepares for divisional and SQF audits.
•
ZIMMER / CENTERPULSE, Warsaw, IN / Austin, TX 2001 – 2011
Manufacturing Supervisor
Managed up to 90 employees on the quality and WIP in multiple processes
•
including machining of hips, porous coating, packaging, molding, and tibia knees
• Implemented new processes and equipment to increase output expectations with customer focus
on quality results.
• Created and reviewed data analysis on quality and production information to determine
weaknesses and provide direction in problem resolution.
• Directed the Safety and OSHA cases within the processes to inform employees of safety
concerns by working with safety manager and shift supervisors.
• Monitored backorder logs and reports to improve customer demand that reduced cost of
$500,000 in a 6 month period.
• Consistently achieved goals in Budgets, Quality, Aged Lots, Lead-time, Non-Conforming Report
Reduction, and Safety goals by monitoring and reacting to daily problems with a sense of
urgency.
• Facilitated monthly department meetings to inform employees of safety, quality, productivity and
customer demand status.
• Managed disciplinary meetings to correct behavioral problems resulting in reducing errors by
75%.
• Prepared departments for FDA and ISO audits by training employees of expectations that led to
outstanding results.
• Implemented lead-time and reduction teams to improve customer satisfaction that improved
through-put by 6 days.
• Collaborated with peers to guarantee smooth shift to shift transitions.
• Reduced engraving errors of the machining process that improved the quality of the
product and increased customer satisfaction by 90%.
• Assisted engineer in resolving excessive mold damage through problem solving teams that
reduced cost of the mold repairs by $100,000 per month.
• Designed and partnered with department supervisors and implemented a “Make to Take”
schedule for production that reduced WIP by 80% on a daily basis.
•
• ZIMMER / CENTERPULSE (Continued)
• Analyzed routers errors through JD Edwards by determining where the errors occurred in the
process and corrected the problems and made jobs ready to process.
IBM / MULTILAYER TECHNOLOGY, INC, (Multek), Austin, TX 1977 - 2001
Supervisor / Manager
• Managed quality and WIP in multiple processes including legend, rout, drills and
hot air solder level, adhered to SPC. Supervisor of 70 employees and staffing of
3 processes on a 24/7 – day operation.
2 Page
SUSIN WATSON
806 Ester Drive
Corpus Christi, TX 78418
***********@*****.***
• Implemented new processes and equipment to improve output that satisfied customer demand.
• Created and reviewed data analysis of quality and production information to understand the
problems of the processes and employees that led to process improvement teams.
• Facilitated department meetings to communicate company policy changes and to inform
employees of quality, production, safety, and customer demand status.
• Mentored employees on career paths and performance reviews to provide feedback and develop
employees that improved morale and enhanced their talent.
• Delivered disciplinary actions to correct behavioral problems that improved the employee’s
performance.
• Facilitated recognition to deserving employees for a “great job done” that improved morale.
• Created and implemented quality teams which improve quality by 25% and reduced customer
returns by 70%.
Education
• Course Study, Computer Science, Austin Community College, Austin, TX
• GPA 3.4 Total Credit Hours 30
• Over 800 hours of business courses developing management, teaming, SPC, and Leadership
courses
• Lean Manufacturing Certificate Program-Michigan University
•
3 Page
Contact this candidate