Customer Service High School
Resume:
CELESTA TIERRA HUNT
***** ********* *** ************,**
317-***-**** ***********@*****.***
Objectives
Customer oriented successful at troubleshooting and handling customer support issues in a timely
manner. I am seeking a position that will utilize my skills and offer the chance for advancement as well as
allow me the opportunity to gain additional skills and experience.
Experience
Customer Service Representative
Xerox
-
Anderson, IN
January 2013 to April 2013
We are trained in technical support, billing, pricing, setting up new service, canceling existing
service and making changes to accounts
effectively managed a high-volume of inbound and outbound customer calls.
Gathered and verified all required customer information for tracking purposes.
Addressed and resolved customer product complaints empathetically and professionally.
accurately documented, researched and resolved customer service issues.
Sales floor
Target
-
Indianapolis, IN
September 2012 to January 2013
• Operated a cash register for cash, check and credit card transactions with 100% accuracy.
• Stocked and replenished merchandise according to store merchandising layouts.
• Priced merchandise, stocked shelves and took inventory of supplies.
• Cleaned and organized the store, including the checkout desk and displays.
• Welcomed customers into the store and helped them locate items.
• Used time efficiently when not serving customers, including folding clothes and cleaning
out fitting rooms.
Customer Solutions Specialist
Best Buy
-
Indianapolis, IN
July 2011 to November 2011
Operated a cash register for cash, check and credit card transactions with 100% accuracy.
•
Stocked and replenished merchandise according to store merchandising layouts.
•
Priced merchandise, stocked shelves and took inventory of supplies.
•
Welcomed customers into the store and helped them locate items.
•
Maintained established merchandising standards, including window, sales floor and
•
promotional displays.
Skills
Skilled in call center operations
•
Multi-line phone operation proficiency
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Strong communication skills
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Relationship/team building
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Computer-literate
•
Calm under pressure
•
Quick learner
•
Verbal communication skills
•
Education
Entrepreneur, current
Strayer University-Indianapolis, IN
Cosmetology, 2013
Regency Beauty Institute - Indianapolis, IN
High School Diploma, 2011
Lawrence North High School- Indianapolis, IN
Contact this candidate