Sales Manager

Theodore S. Ladoulis

** ********** **** 508-***-****

Norfolk, MA 02056 *********@*******.***

STRATEGY DESIGN AND EXECUTION CROSS-FUNCTIONAL LEADERSHIP

STARTUP VENTURES PROJECT AND PROGRAM MANAGEMENT GLOBAL EXPERTISE

Profile

Results-driven Business Development and Management Professional offering extensive qualifications in market

intelligence, opportunity analysis, evaluation of needs and requirements, relationship building, influential networking,

and CRM best practices. Extensive experience across all business functions and operations. Expert strategist,

instrumental in identifying business-building opportunities, enhancing brand awareness, and driving customer

engagement to accelerate sales, market expansion, and multimillion-dollar revenue growth. Accomplished in

directing large-scale initiatives to facilitate the attainment of strategic plans and financial goals. As valued contributor

to executive management team, earned reputation for sound business judgment, transparency, analytical insight,

entrepreneurial spirit, and professionalism. Areas of proficiency include:

Business-Development Plans Goal Setting and Achievement

Commercial Pricing/Cost Optimization Business-to-Business Strategic Selling

Trend Analysis and Forecasting Purchasing and Procurement

Strategic Collaboration/Communication Technology Integration and Training

Vendor Negotiations and Partnerships Consensus Building/Issue Resolution

Contract Management and Implementation Performance Metrics and Analytics

Troubleshooting/Escalation Management Schedule, Budget, and Procedural Controls

Career Progression Summary

Achievement is largely attributable to customer-centered focus, innate ability to build rapport, and commitment to

delivering exemplary service in alignment with company vision and strategy.

MIST Holdings, LLC, Burlington, MA (recently formed parent company)

Director of Commercial Division – i-parcel, LLC 2009–2013

Senior Executive Vice President – International Mailing Solutions, LLC 1998–2013

TNT Express Worldwide, Malden, MA

Senior Account Manager – Malden, MA 1996–1998

Contribution Manager, North America – Garden City, NY 1995–1996

Regional Product Manager – Malden, MA 1993–1995

Account Executive – Malden and Worcester, MA 1989–1993

New York Life Insurance Company, Wellesley, MA

Licensed Insurance Sales Representative – Commonwealth of Massachusetts 1987–1989

Education

Bachelor of Arts in Political Science – University of Massachusetts, Boston, MA 1987

Professional Development

Successful completion of Contribution Management Training, an intensive educational program developed by

TNT management and consultants, McKinsey & Company, Inc. (Holland and England)

Affiliations

New England Direct Marketing Association (NEDMA)

Direct Marketing Association (DMA)

Former Board Member, Business Marketing Association (BMA) – Boston Chapter

Theodore S. Ladoulis Page 2 of 2

Selected Accomplishments

SENIOR EXECUTIVE VICE PRESIDENT – International Mailing Solutions, LLC

Leadership and Collaboration – Teamed with IMS managing partners to shape corporate strategy and develop

viable sales initiatives that targeted Fortune 500 markets. Established commercial pricing for sales, negotiated

costs for services, interfaced with IT vendors to align proprietary software with internal applications, prepared

customized reports for prospective buyers, and tracked sales revenue, commissions, accounts payable/receivable,

and gross margins for reporting purposes. Provided strategic guidance and direction to reporting staff comprised of

Client Services and Pricing employees.

New Business Development – Formulated a strategy-driven business development plan that directly contributed to

success in growing annual sales from zero, at startup, to $25 million during tenure of position, consistently

delivering higher-than-average gross margin to the bottom line. Skillfully achieved global market visibility,

demonstrating influencing and negotiation talents, creative branding and positioning tactics, and extensive

knowledge of international mail, courier, and freight services and solutions.

Purchasing and Procurement – Researched, evaluated, and presented purchasing recommendations to managing

partners regarding accounting and sales CRM software platforms (AccountMate, GoldMine, Salesforce).

Accountable for procurement of IMS startup equipment and services that included phone systems, computers,

software, servers, networks, Internet, security, remote locations, and cell phones.

Process Efficiency – Led efforts to implement a new accounting system (2003), and to subsequently transition to

paperless operations and accounting systems (2008) that enabled immediate access to electronic files and records,

facilitated tracking and monitoring of income and expenses, and reduced administrative costs. Instrumental in

meeting productivity demands, improving accuracy, mitigating risk, and enhancing operational efficiency through

integration of technology solutions, streamlined processes, and effective performance-management tools.

DIRECTOR OF COMMERCIAL DIVISION – i-parcel, LLC

Startup Management – Selected, in 2009, to oversee Commercial Division and Analyst staff of i-parcel, a sister

company of International Mailing Solutions, while concurrently managing Senior Executive Vice President

accountabilities at IMS. In Director role, contributed to attainment of profitability and performance goals and

expansion of networks for leading provider of global e-Commerce solutions.

Commercial Logistics – Created and maintained all commercial models, reviewed vendor costs for comparative

analysis, and managed multifaceted aspects of rates and sales, routes and operations, vendor audits, system reports,

and escalation issues to ensure seamless international delivery of mail-order goods for Internet retailers.

SENIOR ACCOUNT MANAGER – TNT Express Worldwide

Sales Optimization – High-volume producer, credited with exceptional prospecting, negotiation, and closing

talents throughout TNT sales career. Earned reputation for profitable brand positioning, innovative presentations

to key decision makers, and record of cultivating sustainable client relationships.

CONTRIBUTION MANAGER, NORTH AMERICA – TNT Express Worldwide

Effective Contribution Management – Demonstrated advanced competencies in bid development, trend analysis,

forecasting, pricing, formulation of business-development plans, training, oversight of corporate account incentive

program, and management of large-scale implementation program for global contracts and endorsements.

REGIONAL PRODUCT MANAGER – TNT Express Worldwide

Strategy Implementation – Devised strategic plans and marketing frameworks for newly established European

and Canadian services, trained and mentored sales and operations staff, integrated procedural controls, and

streamlined processes to fully meet customer service goals, maximize sales-cycle efficiency, and enhance

profitable growth.

Community Service

Coach – Norfolk Lions Youth Soccer, Norfolk Baseball

Assistant Coach – Town of Norfolk Football and Baseball

Member and Service Volunteer – Norfolk, Massachusetts Lions Club

Contact this candidate