Engineer Customer Service
Resume:
John C. Acosta
San Jose, CA *5118
Email: ***********@*******.***
Home 408-***-****
OBJECTIVE:
To obtain a full time position as a UPS Field Service Engineer
EDUCATION:
A.S. Electronics Engineering Technology (EET), June 1991
ITT Technical Institute, West Covina, CA
Eaton Power R Certified in Motor Controls, LV & MV Power Distribution,
Control Relays, UPS Systems & Transformer Maintenance & Repair.
SUMMARY OF QUALIFICATIONS
Specialist in the installation, operation and maintenance of
Uninterruptable Power Systems. Batteries, industrial power distribution,critical power distribution. PDU, ATS, Static Switches and Generator
Power.
Retro Fit & modified existing power distribution buss work & control
wiring.
Experienced in multiple commercial facilities, large & small data centers,
EMPLOYMENT EXPERIENCE
EATON CORPORATION
AUGUST 2012 TO PRESENT
MASTER TECHNICIAN
Electrical Services Division, Livermore CA-SF DOC-Testing & Installation
of LV & MV breakers, primary & secondary injection, Megger, Ductor & Hi pot
testing certification-Commissioning UPS systems-Transformer start up &
testing -Motor Controls & Drives. Perform emergency service on critical
power distribution systems-Utilize proprietary terminal emulation programs
to interface with UPS systems and Protection relays. Install power
distribution cabinets & interface with site control DCS-ATS & Generator
systems interfaced & commissioned., Customer training along with vendor,
supplier selection with establishment of vendor/supplier relation.
ODYSSEY POWER
DECEMBER 2009-JANUARY 2012
SENIOR FIELD SERVICE ENGINEER
Preventive maintenance, battery testing & 24/7 emergency response for
critical power systems, UPS service and equipment repair, Start up's &
commissioning performed on new & refurbished systems, from single to multi
module UPS systems, Experienced on multiple UPS MFGs, From 1 KW to 2
Megawatt UPS systems- MOP's written for maintenance/Transfer procedures,
Toshiba UPS Factory Service representative, Periodic Generator/ATS & STS
service also performed, Customer training along with vendor, supplier
selection with establishment of vendor/supplier relation.
LEE TECHNOLOGIES, WEEKEND SHIFT
APRIL 2008-NOVEMBER 2009
FACILITY RESOURCE TECHNICIAN LEVEL 3
MICROSOFT BAY DATA CENTER, SANTA CLARA
Perform walk-through of customer 340,000 square foot facility in support of
data center and office operations and assist with administrative and
technical work.
. Perform routine and emergency service on state of the art critical
systems.
* 24 -2 Megawatt Hitec UPS/Generators & 140 MGE/Cyberex Static Switches. &
HVAC support
. Ensure strict adherence to MOPs and company policy and procedure and aide
in scheduling and managing vendors and subcontractors.
. Learn and implement the Microsoft Commissioning process . Function as a
liaison between customer and vendors/subcontractors to ensure good
communication.
FAKOURI ELECTRICAL ENGINEERING
MAY 2005 - APRIL 2008
SENIOR FIELD ENGINEER
NORTHERN CALIFORNIA BAY AREA REGION
Performed emergency response for critical power systems, preventive
maintenance (PM) service and equipment repair, project engineering,
furnishing and installation services (EF & I) and general administration
with multiple mfg's UPS systems. Provide written operational procedures
and reports for each department and interrelation within departmental
protocol. Field service work force locations with efficiency ratios per
regional customer base locations and equipment [such as uninterruptible
power supply (UPS), batteries, generators, administrative terminal systems
(ATS)] of quantities/sizes per location. Develop custom program and
specifications for large EF&I, UPS and emergency back- up power system
projects, timeline schedules and project management practices, along with
vendor, supplier selection with establishment of vendor/supplier relation.
POWER MAINTENANCE INTERNANTIONAL MESQUITE, TX
JULY 1997 APRIL 1999
FIELD SERVICE ENGINEER - SOUTHERN CALIFORNIA REGION
Field customer service, installations and start-ups
Preventive maintenance, troubleshoot and repair Uninterruptable Power
Systems (UPS) and Batteries, (wet & dry cell), 300 VA to 750 KVA systems,
which are controlled and interfaced with specialized factory software via
laptop or modem
480, 277, VAC power distribution, emergency lighting systems, 48 VDC
powered systems for Telephone Networks
Facility generators, ATS and external monitoring installations
Provide emergency service, onsite modifications and customer training
24/7 on call, local and national travel
REVELANT EXPERIENCE:
Quality control of computer controlled V8 engines used for catalytic
oxidation
Testing, calibrating and troubleshoot Spectrophotometric analyzers for
ambient gaseous contaminants
Contact this candidate