Customer Service Sales

Resume Christine Anderson **** Litchfield Road Baltimore, MD

***** 410-***-**** 410-***-**** ********@*******.***

BS In Political Science from Towson University and AA in General Studies

from CCBC. Paralegal Certificate from CCBC-Dundalk.

Trizetto Group. Mail Clerk. Sorting and processing incoming medical

claims. Februry 2013-present.

Goodwill Industries of the Chesapeake. Processor. Receiving donated

merchandise, sorting the donations for quality, preparing donations for the

sales floor, and merchandising the donations on the sales floor. Salvage

of unusable donations. Picking and packing books in the area where people

order books online May-February, 2013.

H and R Block. Tax Preparer. Preparation of electronic tax returns and

rudimentary tax advice. Evaluation of clients for loans. 2009-2011

Measurement Incorporated. Reader/Evaluator. Reading and scoring essays

for standardized tests. 2007-2010

UPS, Sparks, MD. Revenue Auditor and Driver's Helper. Pulling packages

from the conveyor belt according to zip code and loading them into trucks.

Checking packages for compliance with shipping regulations. Weighing and

measuring packages. Use of computerized scanner. Assisting the driver to

deliver packages. 2002-2008

AC Moore, Towson, MD. Lead Receiver. Receipt of merchandise, decision to

store or display. Merchandising of displays. Supervision of early

morning stock team. "Damaging out" of unusable goods. Use of computerized

scanner. 2008

Towson University, Towson, MD. Office Clerk II/Dispatcher. Adjudication

of parking ticket appeals. Operation of parking booth and assisting at the

reception desk as necessary. Use of laptop computer. 2007-2008

Sears, Parkville, MD. Receiving Clerk, Nov 1996-May 1999. Receiving

clothing merchandise from the truck driver and preparing it for the sales

floor. Release of merchandise to replenishers. RTV Associate. May 1999-

Feb. 2002 Collecting defective returns, accounting data entry via crt,

shipping returns back to the vendor, including packaging and scheduling.

1996-2002

Howard County Library System, Savage Branch, Laurel, MD. Assistant

Circulation Technician. Shelving books, assisting at the circulation desk,

working on the "claims returned" list to find unchecked-in books. 1996-2001

Roraima Tropical Fish, Pikesville, MD, Animal Care Technician. General

care of tropical fish, including packing them for shipment. 2002.

Blockbuster Video, Columbia. Customer Service Rep, Customer service

functions, to include account maintenance. Inventory of merchandise. 1994-

1996

Arbitron, Columbia, Md. Certification Clerk. Operation of certifiers and

recordkeeping. Mail Clerk. Packing for shipment, interoffice mail

processing and van driving. Inventory of mail. Data Conversion Clerk.

Accounting data entry via crt. 1986-1993

Reference: Stewart Lyons, Baltimore County Office of the Public Defender,

500 Virginia Ave, Towson, MD, 410-***-**** ******@***.*****.**.**

Reference: Patty Ferraris-O'Neill, Community College of Baltimore County,

7200 Sollers Point Road, Dundalk, MD, 443-***-**** ********@******.***

Reference: Alex Cantey, UPS, 14402 York Road, Sparks, MD 21151, 410-472-

1209.

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