Customer Service High School
Resume:
Vickie Strickland
Moreland, Georgia 30259
************@*****.***
CUSTOMER SERVICE PROFESSIONAL
More than 15 years’ successful experience in customer service and support
•
Profile
with recognized strengths in problem solving, and trouble shooting, sales
staff support, and planning/implementing proactive procedures and systems
to avoid problems in the first place.
1. Possess solid computer skills, typing 60 wpm, 10 key by touch
2. Strong interpersonal skills, ability to listen and develop solutions
3. Ability to understand customer needs and requirements
4. Well organized with proven ability to accept many responsibilities and
achieve results expected.
5. Ability to train, motivate, and supervise customer service employees.
6. A team player, acknowledged as “Total Quality Customer Service
Professional.”
7. Maintain/update accurate inventories.
Employment
Surge Staffing (JCS Products), Franklin, GA 2013 2013
1. Ensure product is in compliance with customer's
specifications, Ensures that goods are verified against
records of shipment. Posts weight and shipping charges.
Prepares bills of lading, Compiles records of unfilled
orders.
2. Studies shipping notices, bills of lading, invoices,
orders, and other records to determine shipping
priorities, work assignments, and shipping methods
required to meet shipping and receiving schedules.
Airborne Express, (Call Center) 2004 –
2008
1. Provide service by quickly and accurately identifying
customer needs and articulating the appropriate solution
to their questions and / or account related issues
2. research and resolve problems relating to customer
accounts and inquiries;
3. Communicates with various support groups and make
use of all internal systems and resources available to
obtain the necessary information to resolve inquiries for
clients.
4. Locate and assemble paper for electronic data. Sorting,
alphabetizing, and verifying information for input
Assumed direst responsibility for helping to enhance all
aspects of the CSR’s performance
5. Motivated on both and individual and team level
6. Created strategies, based on the CSR’s weakness to help
improve performance.
7. Data Entry Clerk K Mart DC, Newnan, GA
2000 2004
8. Enter data into database system
9. Typed correspondence, Scheduled appointments for
incoming trailers
10. Communicate driver issues to supervisor
11. Scan and edited documents
Admin Assistant ER Mitchell Construction, Atlanta,
GA 1997 2000
scan, fax, and mail documents, take and place phone calls
compose e mail
made travel arrangements
Coordinate and prepare for meetings
Create both electronic and hard copy files
Compose and prepare routine correspondence, reports and
presentations.
Record and transcribe minutes of meetings.
Screen and greet visitors, and escort them to the appropriate area
or person.
Conduct research, and compile, document and analyze results.
Read contracts and identify purpose and basic information.
Prepare simple form contracts, and assemble and organize
attachments and exhibits for more complex agreements.
Support various compliance processes, including reviewing
compliance documentation, and collecting and organizing
materials in support of compliance reviews.
Manage and maintain various databases
Perform special projects as requested.
Pemberton High School, Pemberton, NJ 1985
Education
Connecticut Academy Technical Certificate in Medical
Assisting
1989
Quality Plus Business Certificate in Business Administration
1993
References Furnished Upon Request
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