Customer Service Sales Representative
Resume:
Rhonda Donofrio
Morristown, IN 46161
*********@********.***
Objective:
To find a customer service position with a good, stable company and in turn
I will bring them exceptional customer service and hard work.
Experience:
4/2012 - Present Policy
Services Specialist
Bader Company-Indianapolis, IN
. Answer incoming calls in a call center environment from tenant about
what is covered and not covered on their insurance policy.
. Transfer callers to the appropriate department.
. Enter applications for insurance and enter payment methods.
. Act as backup to departments that are short staffed, for instance,
cancellations and refunds and switchboard.
. Special projects as assigned.
. Other tasks as assigned by supervisor.
11/2010-03/2012 Customer
Service Representative
Medco-Whitestown, IN
. Answer incoming calls in a call center environment from patients
needing to fill our refill a prescription.
. Answer questions about the benefits of the patient's insurance policy.
. Transfer call to the appropriate department.
. Transfer patient to pharmacist when needed.
. Process payments.
. Give credits.
. Mail out Explanation of Benefits.
. Act as a Subject Matter Expert for new hires.
. Special projects as assigned.
. Other tasks as assigned by supervisor.
01/2009-02/2010 Inside
Sales Representative
Alcoa-Indianapolis, IN
. Take incoming phone calls in a call center environment from
individuals and businesses for quotes, stock, and product help.
. Enter purchase orders.
. Enter Return Authorizations
. Give credits.
. Send out samples.
. Send out literature.
. Track orders.
. Obtain tracking information and provide to customers.
. Special projects as assigned.
. Other tasks as assigned by supervisor.
05/2008-12/2008 Customer
Service Representative
Duke Energy-Plainfield, IN
. Answer incoming phone calls in a call center environment from
customers about their gas and electric service and monthly bills.
. Start and stop service.
. Enter payment methods.
. Set up payment arrangements.
. Offer suggestions on how to cut down fuel and energy bills.
. Mail out correspondence.
. Special projects as assigned.
. Other tasks as assigned by supervisor.
04/2003-04/2008
Customer Service Representative
AdminaStar Federal-Castleton, IN
. Answer incoming phone calls from patients with Medicare regarding
their insurance benefits, claims, and premiums.
. Advise why claims denied.
. Reprocess claims that were denied incorrectly.
. Research bulletins and give patients coverage information, for
example, what guidelines they have to meet in order to be covered for
a scooter.
. Process refund requests for payments that were made to providers and
patients incorrectly.
. Transfer calls to the appropriate department.
. Mail out correspondence.
. Special projects as assigned.
. Other tasks as assigned by supervisor.
Education:
. Thomas Carr Howe High School Indianapolis, IN
Diploma 06/1990
. I.U.P.U.I
Indianapolis, IN No Degree 08/1990
. Medtech College Indianapolis, IN
No Degree 02/2010
Skills:
. Excellent customer service skills.
. Strong communication skills
. How to handle all types of calls from normal to irate.
. How to read and enter purchase orders.
. How to read and give quotes.
. AS400
. BAAN
. Lotus Notes
. Microsoft Word, Excel, Outlook, and Windows.
. Knowledge of general office equipment.
Contact this candidate