Customer Service Quality Assurance

Malasha S.Williams

*** ****** **** **. #***-Raleigh, NC 27610 919-***-****

***************@*****.***

PROFESSIONAL SKILLS AND ABILITIES

Skilled in providing premium patient care. Skills include:

Public Relations Taking patient vitals Excellent Clerical

Skills

Office Administration Blood Draws Physician orders

Medical Billing Specimen Processing EKG

Patient Scheduling Sterilization Laboratory Techniques

Customer Service HIPPA & OSHA Regulations Specimen Collections

Data Entry Medical Records

Medical Terminology Patient Relations

Injections

PROFESSIONAL WORK EXPERIENCE

Wake County HIV/STD Community Program/Public Health Department (Clinic A)

Raleigh, NC Laboratory - Administrative Assistant - Specimen Processing

2012-2013

. Knowledge of AS-400 Log programs

. Skilled in labeling tubes and specimen containers

. Able to perform routine technical and clerical functions

. Demonstrated ability to operate simple lab equipment

. Thorough understanding of sterilization techniques and handling of

harmful materials

. Knowledge of using, maintaining and cleaning laboratory equipment and

use

. Maintained files of patient orders and other records

. Prepared specimens for distribution

. Stocked consumables and common supplies

. Supported laboratory quality and safety initiatives

. Enters highly detailed information about specimens in specimen

database

Wake Med Health & Hospitals

Office Assistant Nursing Admin/Patient Relations

2011-2012

. Data entry of staff timesheets

. Responsible for entering quarterly incident reports in hospital system

. Record logistics for supply inventory

. File reports of deaths certificates and incident reports

Magnolia Glen

CNA-MED-TECH

2006-2009

. Communicated daily with patients, plan providers and maintained

positive working relationships

. Demonstrated proficiency in taking/documenting patients medical

histories and vitals

. Assisted with the implementation of practice's quality assurance

. Ensured compliance with HIPAA and OSHA regulations

. Supervised and improved patient care/satisfaction

. Administered and refilled medications

Quality Home Staffing

Williamston,NC

NURSING ASSISTANT I

2005-2005

. Designed and coordinated diverse activities to enhance elderly

residents' social interaction, physical health, self-esteem and

cognition

. Collaborated with residents, families and staff to provide thoughtful

and consistent care

. Charted residents' vital signs, eating habits, behavior and any

unusual incidents

. Remained abreast of federal and state guidelines regarding residents'

rights

EDUCATION

Wake Technical Community College

AAS Degree in Medical Assisting

June 2012

AGE Degree in General Education

December 2011

RMA/American Medical Technologist

2011-Present

Certified Med Tech/ Adult Care Licensure

2002-Present

INTERNSHIP

Capital Ear, Nose & Throat

Raleigh, NC

. Entered patient demographics, weight and vital signs, EMR

Raleigh Dermatology

. Entered patient demographics, administered medication to prep for

surgeries, assisted with performing patient biopsy, scheduled

appointments, EMR

Choices Weight Management

. Responsible for taking vital signs, administered injections, conducted

blood draws, EKG'S and performed administrative duties, EMR

ACHIEVEMENTS

Gamma Beta Phi Society

2005-Present

Contact this candidate