Customer Service Management

Ciara M. Bonds

**** ******* **** ( INDIANAPOLIS, INDIANA 46235 ( PHONE: 317-***-****

( ********@*****.***

PROFILE: I am a dedicated, hard working employee who is upbeat with a very

professional attitude, I would like to obtain and I feel that this

opportunity will allow me to further utilize my skills; and acquire new

abilities, increase my interpersonal skills to further align with a

components initiatives and objectives. I am self motivated, professional,

punctual and courteous.

Qualifications: When tasks need to be completed, I can be counted on to

honor commitments and follow through to completion, including a strong

ability to manage multiple tasks and a very strong work ethic. I convey

information both accurately and concisely to both management and peers,

including strong interpersonal skills and customer service to clients

Premiere Credit of North America, LLC July 2011 to Present

P.O. Box 19309, Indianapolis, IN 46219

Position: Collector

Responsibilities: Collected and documented delinquent accounts

according to company guidelines, contractual obligations, and legal

requirements. Other core tasks included:

. Routinely contacting delinquent customers in an effort to obtain

payment commitments;

. Striving to revolve account delinquencies; and

. Accurately recording all collection efforts using the company's

collections system.

. Handles a high influx of inbound/outbound calls pertaining to the

reconciliation and collection of delinquent accounts, notifies,

councils and documents customers of delinquent accounts and handles

all payment arrangements and deferments according to company policy,

contractual and legal guidelines.

. Records all collection efforts via collections systems, documented and

maintained accurate and pertinent information on customer accounts.

Complies and presented collections related reports to management.

. Processing inter-departmental correspondence to expedite the

resolution, Interacts with systems to ensure payments are paid in

terms of payment schedule.

. Prioritizes and organizes work to ensure service level are met or

exceeded, repetitive and high data entry experience, maintains sign in

sheet, excellent attention to detail.

. Helped train newly hired co-workers.

VEOLIA WATER (AEROTEK professional services) JULY 2010 TO JANUARY

9045 RIVER ROAD, INDIANAPOLIS, IN 46240 2011

POSITION: CUSTOMER SERVICE (CONTRACT EMPLOYEE)

Responsibilities: Assisted one of the nation's leading employment agencies

with client customer service staffing needs. Responsibilities included:

. Assisting customers with billing inquiries and issues;

. Providing thorough explanations of monthly statements; and

. Resolving billing disputes.

. Played a key role in resolving day to day issues and streamlining

operations with personnel, served as a liaison between departments and

operating units in the resolution of day-to-day administrative and

operational problems.

Ciara M. Bonds

3645 PURSLEY LANE ( INDIANAPOLIS, INDIANA 46235 ( PHONE: 317-***-****

( ********@*****.***

marsh supermarkets, LLC APRIL 2010 TO JULY 2010

2140 E 116TH STREET, CARMEL, IN 46032

POSITION: FLORAL DESIGNER

Responsibilities: Provided full-service customer and floral support,

including floral arrangements, special orders, and customer inquiries for a

regional food retailer. Other core responsibilities included:

. Serving as cashier in floral department; Responsible for lobby to be

cleaned for families.

. Providing customer point-of-sale transactions, exchanges and refunds;

and

. Maintaining an accurate inventory and possessing extensive product

knowledge.

Education

THE ART INSTITUTE OF INDIANAPOLIS - indianapolis, in 2011 - 2012

Concentration: Fashion & Retail Management

Sampling of Coursework completed: English Composition, College Mathematics

and Digital Imaging

References available upon request

Contact this candidate