Customer Service Manager

Robert Launhardt

Claims/Credit Analyst at US Cellular

***************@*****.***

Summary

The number of mobile broadband subscriptions worlwide has grown from 73 million in 2005 to over one trillion

in 2011. With no end in sight, top tier firms are searching for highly qualified individuals capable of managing

the responsibilities of a growing industry.

Working in a dynamic marketplace at the forefront of new technology and innovation has prepared Robert to

effectively communicate new information to our business agents. Project design and category development are

essetial elements in my career path. Also, working with companies like Apple, Inc., Samsung, and Google have

shaped a new perspective towards customer service and product innovation.

Prior to U.S. Cellular, Robert received extensive training and exposure to various operating systems and

computer programs. Developing a clear perspective and structure towards a complex problem are key attributes

for any prospective employee.

Specialties

SAP, Microsoft Office (Excel, PowerPoint, Access, Word, Outlook), QuickBooks, Adobe Acrobat, Quiken,

Outperform, Financial Analysis, Customer Satisfaction

Experience

Claims/Credit Analyst at U.S. Cellular

October 2012 - Present (11 months)

The duties and responsibilities as a Commission/Credit Analyst for the business services and accounting

department includes, but is not limited to:

- Posting all cash receipts, discounts, allowances, price difference, returns and other chargebacks to corporate

business service agent accounts timely and accurately.

- Maintain and develop monthly statements for 50+ independent authorized retailers.

- Track and investigate deductions New Activations, Contract Renewals, Features, Chargebacks, Contingent

Refunds on Equipment/Devices.

- Responsible for Closing 1250+ Agent Disputes per month with an average volume of $100,000

- Process credit memos for any adjustment such as shortage, price discrepancy, merchandise exchange

transactions, returns, damage items credit, duplicate invoices, and missing shipments

- Ensure we don’t over credit the customer by checking the supporting documents and back-up.

- Process debit memos to invoice or re-invoice for any adjustments.

- Confirm, verify and notify sales manager and customer if there is any discrepancy with a return allowance

Page1

- Document/Data Management internal corresponce letters, (LTE/4G Networks) pricing matrix, and

transitional processes.

- Generate, confirm and verify contract agreements using SAP, Outperform, SYNYGY, and web based

applications

Personal Banker at Fifth Third Bank

February 2011 - October 2012 (1 year 9 months)

The duties and responsibilities of a Personal Banker include, but are not limited to:

- Develop a quality loan portfolio through risk averse internal parameters

- Originate and track loan applications (Mortgage/Home Equity/Credit Cards/Auto/Small Business)

- Manage the personal balancing records according to policy.

- Generate business through effective marketing techniques and cross selling activities.

- Attending to business development programs and community organizations

- Analyzing the requirements of the customers and recommends solutions.

- Prepare efficient and effective financial plans as per the individual needs or demands.

- Offer professional assistance to all clients’ issues.

- Ensuring confidentiality norms pertaining to client information.

Cook County Public Notary

Account Manager at Fastenal

May 2008 - February 2011 (2 years 10 months)

The duties and responsibilities of a Personal Banker include, but are not limited to:

- Managing a portfolio of accounts

- Develop customer focused marketing campaigns

- Using an existing network of industry contacts to generate new business

- Leading and training other members of the account team

- Leading project management activity

- Delivering sales presentations to high-level executives

- Maintaining and expanding relationships with existing clients

- Completing administrative work, as required

Administrative Assistant at Schaumburg Park District

September 2005 - May 2008 (2 years 9 months)

Courses

Page2

MBA, Business Administration

Cardinal Stritch University

Advanced Managerial Economics CMB 507

Advanced Marketing Management CMB 508

Ethics/Social Responsibility of Business Leaders CMB 620

Microeconomics ADM 341

Managing/Leading a Dynamic Enterprise CMB 502

Statistical Methods II CMB 526

Advanced Managerial Accounting CMB 509

Operations Management CMB 525

Advanced Managerial Finance CMB 513

Legal Issues for Managers CMB 630

Volunteer Experience

Care Package Volunteer at American Red Cross

November 2012 - Present (10 months)

Coordinating efforts to provide care packages to those affected by Hurricane Sandy on the East Coast.

Education

Cardinal Stritch University

MBA, Business Administration, 2011 - 2014

Illinois State University

Bachelors Degree, Business Administration, 2008 - 2010

Activities and Societies: AACSB International Honorary Society (Beta Gamma Sigma), Honorary and

Professional Fraternity (Sigma Iota Epsilon), Organization Leadership Club, Business Administration

Association, i-SafetySecurity Awareness Fair

William Rainey Harper College

Associates Degree, Business Management, 2006 - 2008

Skills & Expertise

Customer Service

Sales

Accounting

Finance

Inventory Management

Leadership

Microsoft Office

Page3

SAP

AS400 system

Financial Analysis

Access

Banking

Data Analysis

Forecasting

Page4

Robert Launhardt

Claims/Credit Analyst at US Cellular

***************@*****.***

Contact Robert on LinkedIn

Page5

Contact this candidate