Customer Service Manager
Resume:
jared h.dwight
* * * * * r k Av e n u e S o u t h # 1 4 H
N e w Yo r k, N Y 1 0 0 1 0
j a r e d . h . d w i g h t @ g m a i l . c o m
TECHNICAL SKILLs
CTS WebEx Crestron Control Panel
Tandberg Management Suite (TMS) Webcast Power Point Certification
Codian MCU Bridge Operator Windows/Proficient in Mac Computer Networking
Polycom Getner/Teleconferencing Equipment Cisco Telepresence
Professional Experience
August 2012 – July 2013 CONVENE New York, NY
TECHNOLOGY MANAGER
• Exemplify and promote Extreme Customer Service to clients and co workers.
• Ensure billing and accounting functions are completed accurately and in a timely manner.
• Primary profit/loss responsibility for assigned area.
• Prepare annual budget for assigned area.
• Oversee performance evaluation process for assigned area. Provide overall leadership and accountability in assigned area.
• Develop cost savings strategy and make recommendations to senior supervisor.
• Prepare equipment (r2) documents for client quotes, tracking equipment utilization, management reports, and inventory
purposes.
• Develop rapport with cross functional leadership to ensure company is operating efficiently and as a team.
July 2010 – July 2012 HSBC New York, NY
EXECUTIVE AUDIO VISUAL SUPPORT ENGINEER
• CONTRACTED BY HSBC TO ACT AS THE IN HOUSE EXECUTIVE AUDIO VISUAL TECHNOLOGY SUPPORT
SPECIALIST.
• DEDICATED TECHNICIAN TO THE BOARD OF DIRECTORS AND EXECUTIVE COMMITTEE.
• Supervised a team of AV Support Technicians.
• Advised on the technology implementation of a new executive conference center and various meeting rooms.
• Worked in conjunction with IT and infrastructure teams to provide seamless transitions of the given technologies.
• Implemented SOP (Standard Operating Procedure) for the day to day AV Operations.
January 2010 – July 2011 JP MORGAN CHASE New York,
NY
AUDIO VISUAL OPERATIONS MANAGER
Outsourced vendor brought onboard to assist with special projects.
The position is responsible for managing the logistics connected with the AV department for the corporate headquarters.
Establish and maintain working relationship with all team members, vendors, and internal customers including Executive level
end users.
Interface with Engineering and Implementation teams within the group.
Supervise global service delivery personnel including internal staff and external contractors.
July 2002 – November 2009 LEHMAN BROTHERS/BARCLAYS CAPITAL New York, NY
ASSISTANT VICE PRESIDENT/AV OPERATIONSMANAGER
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Liaison and leverage with other departments, Event Planners, Road show Coordinators and Relationship Managers for successful
completion of large scale events and conferences.
Produce, oversee and maintain all pre production and post production details in large scale VIP in house and off site events.
Provide training to new multimedia hires on procedures and standards for the executive floors as well as various auditoriums and
conference rooms throughout the campus.
Extensive knowledge of Tandberg and Polycom video conferencing systems along with TMS and MGC manager programs for
bridging both audio and
PROFESSIONAL BASEBALL PLAYER
USA/Canada
Played in the Philadelphia Phillies & Toronto Blue Jays Minor League Organizations.
EDUCATION
MITCHELL COLLEGE New London, CT
Academic focus on International Business Management.
Languages
Fluent in Spanish. Proficient in German.
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